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Top questions

?What is the quickest way to get some help?

For immediate answers, click on the “chat help” option below. If you don’t need an answer immediately give us a call or use the email form below. We aim to respond to emails within 12 hrs but it may take a little longer during busy periods.

?What are this week’s frequently asked questions?

- Tracking
- Return & Refunds
- Check my Gift Card Balance
- Store Card
- Product Information

Please Note: Customer Services cannot currently locate stock. The best way to do this is to call your local store.

Posted: 09:37am 13.11.15

New Look details

By Phone

Within the UK:
0344 499 6690

00 800 0926 0926


Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 11pm and Sunday: 10am to 10pm GMT from November 2015 – January 2016. Calls are charged at a basic rate. Please refer to your service provider for all charges.

By Post

New Look Customer services
PO Box 782

Store Card:
0844 856 5981

Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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We aim to respond to all emails within 12hrs

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  • Please note we are unable to tell you which stores items are available in
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