Christmas deliveries
Christmas delivery times
New look | E-gift cards
Contact us

Top questions

?What is the quickest way to get some help?

For immediate answers, click on the “chat help” option below.

If you don’t need an answer immediately give us a call or use the email form below.

We aim to respond to emails within 48hrs but it may take a little longer during busy periods.

Ordering, payment, cancellation
?When will my order arrive?

We’ve made special arrangements for deliveries over Christmas and New Year. Please click HERE for full details of when you should expect your order. During this busy period Next Day, Nominated Day and Sunday deliveries will be available to customers who only have full priced items in their basket.


New Look details


Store Locator

Main office

New Look Customer services
PO Box 782

Customer helpline

Store Card:
0844 856 5981

UK Customer Services:
0344 499 6690

International Customer Services:
00 800 0926 0926

Our Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT and longer during peak periods.

Our store card Customer Service team are available Monday to Friday: 8:30am to 9pm, Saturday: 8:30am to 8:30pm and Sunday: 10am to 1pm GMT..

Calls are charged at a basic rate. Please refer to your service provider for call charges.

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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We aim to respond to all emails within 48hrs

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  • Please note we are unable to tell you which stores items are available in
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