Shop Mens Offer
New look | Womens Offer
Contact us

Top questions

?How do I know my order has gone through?

Check your inbox for an order confirmation email and then emails on order progress. Also check My account or Track my order for UK deliveries.

For more info see:

Ordering, payment, cancellation
?Can orders be changed once bought online?

Unfortunately not. However, once you've received the order, if returned within 28 days with the receipt you will receive a full refund. In the UK, it's free to return whole orders.

For more UK and international info see:


New Look details


Store Locator

Main office

New Look Customer services
PO Box 782

Customer helpline

0344 499 6690
Outside UK:
00 800 0926 0926

Calls are charged at a basic rate. Please refer to your service provider for call charges.

Our customer service team is available to help Monday to Saturday, 8am to 8pm and Sunday, 10am to 6pm GMT (UK times) and longer during peak periods.

For Store Card queries in the UK call 0844 856 5981 available Monday to Friday, 8:30am to 9pm, Saturday, 8:30am to 8:30pm and Sunday, 10am to 1pm GMT.

Ask us your question

For an immediate answer click 'chat help'

These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
* indicates a required field

We aim to respond to all emails within 24hrs

Email subject *
  • We reply here
  • Please note we are unable to tell you which stores items are available in
Discover MoreDiscover moreServices overview
NEW Look Store CardGet a New Look Store CardConvenient instant fashion