Shop Womens Offer
Christmas delivery times
New look | Christmas deliveries
Contact us

Top questions

?What is the quickest way to get some help?

For immediate answers, click on the “chat help” option below.

If you don’t need an answer immediately give us a call or use the email form below.

We aim to respond to emails within 48hrs but it may take a little longer during busy periods.

Ordering, payment, cancellation
?My order has not arrived yet. Where is it?

Our standard delivery promise is 3 - 5 working days and orders can be delivered any time up until 8pm. The quickest way check the whereabouts of your standard parcel is to download the Hermes Parcel Manager Mobile App or use your tracking link in My Account and your dispatch email. If your order has not arrived after 5 working days just click on the Chat Help link below or call us and we’ll be happy to help.

Unfortunately due to poor weather, deliveries to some areas may be delayed.

For full details of affected areas, please see:


New Look details


Store Locator

Main office

New Look Customer services
PO Box 782

Customer helpline

Store Card:
0844 856 5981

UK Customer Services:
0344 499 6690

International Customer Services:
00 800 0926 0926

Our Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT and longer during peak periods.

Our store card Customer Service team are available Monday to Friday: 8:30am to 9pm, Saturday: 8:30am to 8:30pm and Sunday: 10am to 1pm GMT..

Calls are charged at a basic rate. Please refer to your service provider for call charges.

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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We aim to respond to all emails within 48hrs

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  • Please note we are unable to tell you which stores items are available in
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