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Top questions

?Can I change my order after It’s been placed?

Unfortunately we’re unable to make any changes once your order has been placed, this includes changing the delivery address. If you’re not in when we attempt to deliver the parcel, or you refuse to accept the delivery, we’ll simply refund you when we receive your parcel back. Alternatively you can return unwanted items to any one of our stores for a refund.

?What are this week’s frequently asked questions?

- Error 101 or 102 during checkout
- Weather Disruption
- Tracking
- Return & Refunds
- Check my Gift Card Balance
- Store Card
- Product Information

Please Note: Customer Services cannot currently locate stock. The best way to do this is to call your local store.

Posted: 11:37am 16.12.15

New Look details

By Phone

Within the UK:
0344 499 6690

00 800 0926 0926


Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.

By Post

New Look Customer services
PO Box 782

Store Card:
0844 856 5981

Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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