For immediate answers, click on the “chat help” option below.
If you don’t need an answer immediately give us a call or use the email form below.
We aim to respond to emails within 48hrs but it may take a little longer during busy periods.Ordering, payment, cancellation
We’ve made special arrangements for deliveries over Christmas and New Year. Please click HERE for full details of when you should expect your order. During this busy period Next Day, Nominated Day and Sunday deliveries will be available to customers who only have full priced items in their basket.
New Look details
New Look Customer services
PO Box 782
Customer helplineStore Card:
0844 856 5981
UK Customer Services:
0344 499 6690
International Customer Services:
00 800 0926 0926
Our Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT and longer during peak periods.
Our store card Customer Service team are available Monday to Friday: 8:30am to 9pm, Saturday: 8:30am to 8:30pm and Sunday: 10am to 1pm GMT..
Calls are charged at a basic rate. Please refer to your service provider for call charges.