Shop Offer
Worldwide delivery
New look | Scratch card
Contact us

Top questions

?How do I know my order has gone through?

Check your inbox for an order confirmation email and then emails on order progress. Also check My account or Track my order for UK deliveries.

For more info see:

Ordering, payment, cancellation
Delivery
?Can orders be changed once bought online?

Unfortunately not. However, once you've received the order, if returned within 28 days with the receipt you will receive a full refund. In the UK, it's free to return whole orders.

For more UK and international info see:

Returns
Delivery

New Look details

Store

Store Locator

Main office

New Look Customer services
PO Box 782
EXETER
EX1 9TY

Customer helpline

UK:
0344 499 6690
Outside UK:
00 800 0926 0926

Calls are charged at a basic rate. Please refer to your service provider for call charges.

Our customer service team is available to help Monday to Saturday, 8am to 8pm and Sunday, 10am to 6pm GMT (UK times) and longer during peak periods.

For Store Card queries in the UK call 0844 856 5981 available Monday to Friday, 8:30am to 9pm, Saturday, 8:30am to 8:30pm and Sunday, 10am to 1pm GMT.

Ask us your question

For an immediate answer click 'chat help'

These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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