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New look | Find out more about our delivery options
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Top questions

?How do I know my order has gone through?

Check your inbox for an order confirmation email and then emails on order progress. Also check My account or Track my order for UK deliveries.

For more info see:

Ordering, payment, cancellation
Delivery
?Can orders be changed or cancelled once bought online?

Unfortunately not. However, once you've received the order, if returned within 28 days with the receipt you will receive a full refund. In the UK, it's free to return whole orders.

For more UK and international info see:

Returns
Delivery

New Look details

Store

Store Locator

Main office

New Look Customer services
PO Box 782
EXETER
EX1 9TY

Customer helpline

UK:
0844 499 6690Outside UK:
+44 800 0926 0926

UK landline calls will be charged at 5p per minute. Calls from mobiles will cost more and may vary.

Our customer service team is available to help Monday to Saturday, 8am to 8pm and Sundays, 10am to 6pm (UK times) and longer during peak periods.

Ask us your question

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These services are available 8am-8pm Mon-Sat, 10am-6pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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