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No hassle delivery
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What are my delivery options and how much do they cost?
We've outlined your delivery options in the table below - select the one that's right for you at checkout.
Delivery Destination Delivery Times Cost UK Click & Collect
(delivery to a UK store)3 to 5 days Free
*on orders over £20UK Standard 2 to 4 working days* £3.95 UK Next Day Next Day (if ordered before 7pm Mon - Sat, 2pm Sun) £4.95 UK Mainland Nominated Up to 7 days ahead (see below for details) £4.95 Channel Islands 2 to 4 working days £3.95 Isle of Man 2 to 4 working days £3.95 BFPO 5 to 10 working days £3.95 Europe 5 to 7 working days £5.00 Eastern Europe 5 to 7 working days £9 Africa 5 to 7 working days £10 Asia 5 to 7 working days £10 Australasia 5 to 7 working days £9 Caribbean 5 to 7 working days £10 Central & South America 5 to 7 working days £10 Middle East 5 to 7 working days £9 North America 5 to 7 working days £7.50
Please note that Nominated Day Delivery is not available to the following postcodes: Aberdeen - AB, DD8-11 BFPO - BFPO 01-BFPO99 Channel Islands - GY1-99, JE1-99 Inverness - IV1-54, AB37-56, PH19-35, KW1-14 Isle of Man - IM1-99 Northern Ireland - BT1-99 Oban - PA20-40, PH49-50 Scilly Isles - TR21-25 Scottish Highlands and Western Isles - HS9-99, PA41-49, PA60-78, PH41-44, PH 19-26, 30-41, HS1-8, IV41-51, 55, 56, KA27-28 Shetland and Orkney - KW15-17, ZE1-99
Order in store - delivery by post
We've outlined your delivery options in the table below - please advise our cashier whats right for you.
Delivery Destination Delivery Times Cost UK Standard 2 to 4 working days* £2.50 UK Next Day Next Day (if ordered before 7pm Mon-Sat, 2pm Sun) £4.95 For any additional information please see our T&Cs
How do I track my order?
Log in to your Account, select Order History and click on the relevant 'View Order' link. If you've selected our standard delivery service you can also track the status of your delivery by clicking on the 'Track My Order' link on the home page.
Which countries do you deliver to?
UK mainland, Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses.
EUROPE
Albania, Andorra, Austria, Belgium, Cyprus, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Iceland Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey.EASTERN EUROPE
Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia, Poland, Romania, Serbia, Slovakia, Slovenia.MIDDLE EAST
Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.AFRICA
Kenya, Mauritius, Seychelles, South Africa, Tunisia.ASIA
Brunei Darussalam, Cambodia, Hong Kong, Indonesia, Japan, Macao, Maldives, Mongolia, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan Province of China, Thailand.AUSTRALASIA
Australia, French Polynesia, New Caledonia, New Zealand, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Tonga.NORTH AMERICA
Bermuda, Canada, USA.CARIBBEAN
Anguilla, Antigua, Aruba, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Puerto Rico, St Kitts, St Lucia, Trinidad & Tobago, Turks and Caicos Islands.CENTRAL & SOUTH AMERICA
Argentina, Belize, Bolivia, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela.If I can't find the item I'm looking for in store can I order it for delivery to my home?
Yes, providing it's available. Ask a cashier who will arrange for it to be delivered.
Will I need to sign for the delivery and what happens if there's nobody in?
If you choose our Express Delivery service the person who receives your parcel at the delivery address will be asked to sign for it. It doesn't matter whether or not it's you. If there's nobody home, the postman may leave a card asking you to collect your parcel or arrange a redelivery.
There's no need to sign if you use our Standard Delivery service. Don't forget, you can enter delivery instructions at checkout so the postman knows what to do if there's nobody home - such as 'leave it in the shed' or 'drop it off next door at No.13.' If you know you're going to be out, simply ask for your order to be delivered to an alternative address when you checkout - for example a friend's house or your workplace. You can store several different delivery addresses in your Account to make things easier.
Still not found what you were looking for? Contact Us
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