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Click & collect / Order in store

    • How does Click & Collect work?

      • What is Click & Collect?

        Click & Collect lets you buy online and have your items delivered to a UK store of your choice for free on orders over £19.99.

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      • Is Click & Collect available on New Look's mobile site?

        Yes, the Click and Collect service is available on our mobile site. This allows you to buy on your mobile and have your items delivered to a UK store of your choice for free on orders over £19.99.

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      • Which products can be ordered using Click & Collect?

        Click & Collect is available on every single product in every one of our ranges within the UK.

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    • Ordering via Click & Collect

      • When will you charge me for my Click & Collect order?

        We will take payment for the order at the point it is dispatched to you.

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      • How long will it take for my order to arrive in store?

        We estimate that items will arrive in store within 3 to 5 days of the order being placed online. We will email you to let you know when your order is ready for collection.

        Please note that during our sale and busy periods deliveries may take longer.

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      • How do I know when my order is in store?

        We will send you an email to let you know when your items are available for collection.

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      • Why is my local New Look store not offering Click & Collect?

        We may have to stop the Click & Collect service at certain stores if we need to close them for refurbishment or if they run out of capacity.

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    • Collecting your Click & Collect order

      • How long will my order be kept in store for collection?

        We will keep your order in store for 10 days from the date we inform you by email that it is ready for collection.

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      • What happens if I can not collect my order?

        We will keep your order in store for 10 days from the date we inform you by email that it is ready for collection. If you can not collect your order within this time we will initiate a refund. This may take 5 days to be processed.

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      • Where should I collect my order from?

        You can approach any one of our friendly members of staff who will happily assist you in picking up your Click & Collect order from the main till in store.

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      • What do I need to take with me when I collect my items?

        You will need to take your order number, you will find this on your confirmation email, and one piece of ID from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport.

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      • Can someone else collect items on my behalf?

        Yes, but they will have to take your order number, you will find this on your confirmation email, and one piece of ID from the following list to identify themselves: bank card, driving license, prove it age card, cheque guarantee card or passport.

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    • Returning your Click & Collect order

      • How do I return items delivered by Click & Collect?

        If the items are not right for any reason you can simply return them on the spot and a refund will be initiated immediately. This applies to all items including branded items.

        For full details on our refund policy click here

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      • What should I do if I have any questions about my Click & Collect order?

        If you have any questions please contact us Close

        • Order in Store

          • What is Order in Store?

            Order in store offers you the opportunity to order items which may be unavailable in store and have them delivered to your home.

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          • What are my delivery options and how much do they cost?

            Order in store - delivery by post

            We've outlined your delivery options in the table below - please advise our cashier what’s right for you.

            Delivery Destination Delivery Times Cost
            UK Standard* 2 to 4 working days £2.50 Free on orders over £19.99
            UK Next Day** Next Day (if ordered by 8pm Mon-Fri, & Sun) £4.99

            *UK Standard Delivery Your order will be delivered in 2 to 4 working days (7am-8pm). Please note that during our sale and busy periods deliveries may take longer. Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Channel Islands, Isles of Scilly, Inverness & Aberdeen, delivery to these locations may take longer.

            **Next Day and Nominated Day – Availability of Next Day and Nominated Day delivery services and cut off times may vary during sale periods.

            For any additional information please see our T&Cs

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