Online ordering & payment - it's simple, quick and easy!

• Placing your order

  • Are all New Look products available to buy online?

    Yes, you'll find virtually all our in-store garments and products right here in our cyber-store. We also give you a wider choice online with stylish Web Exclusive ranges that you won't find in our shops.

  • How do I place an order at newlook.com?

    It's easy. Browse the product categories on the home page or use the search box on the top right of your screen if you know what you're looking for. Simply choose the product you want and view our Size Guide if you want to check the fit. Head for the checkout then enter your details and follow the instructions for delivery and payment.

  • How do I set up a New Look online account?

    Simply click Register at the top right of the home page (or follow the instructions while you're at the checkout), fill in your details and choose a password to keep your account private. Click Register Now and that's it! You can start shopping straight away - plus you can save your personal and payment details for use next time and track your order.We'll also email you a confirmation for your new account. To log out of your account, just click Sign out. Next time you visit, click Sign In then enter your email address and password.

  • Can I change or cancel an order once I've placed it?

    Unfortunately we can't change or cancel your order once we've received it - so please do make sure you're happy with everything when you confirm your purchase at checkout.

    If you do want to cancel an order you can return the products to your nearest New Look store for a full refund if you are in the UK or Ireland - do remember the dispatch note for proof of purchase. Alternatively you can post the goods back to us at the address on your order dispatch note. Do remember to include that dispatch note in your parcel as proof of purchase.

     

  • Paying for your order

  • Which payment methods do you accept?

    We accept all major credit and debit cards for payment - Switch/Maestro,Visa, Visa Electron, MasterCard and American Express - as well as PayPal, the New Look Store card and New Look Gift cards.

  • How do I know my payment is secure?

    We're working with Visa and MasterCard to make shopping online with a credit/debit card even safer and to help protect your card against unauthorised use - just like Chip and PIN does.

    If your bank or card issuer is already part of this scheme, chances are you will have already seen the Verified by Visa or MasterCard SecureCode page when shopping online. It helps stop unauthorised purchases and means:

    • You can shop online with added security and peace of mind.

    • Your password will be linked to your card, not your computer.

    How it works
    When you reach the checkout at newlook.com (or any other participating store), you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping.

    You only have to sign up once and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information. Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.

  • Why has my card payment been refused?

    For details on why you card may have been refused please contact your bank/card issuer.

  • When will you take payment for my order?

    We'll only ever take payment from you after we've dispatched your order and it's on its way to you.

  • How do I know you've received my order?

    As soon as we receive your online order, we'll email you a confirmation to let you know we have it. We'll also send you an email to let you know that we've dispatched your order - so you'll know when to expect it (depending on the delivery option you have chosen.)

     

  • Using cards and discounts

  • How do I pay using gift cards, vouchers or my store card?

    You can use your Store Card at checkout in exactly the same way as you would another payment card. For gift cards and vouchers just follow the redemption instructions at checkout. Any outstanding balance can be paid using a credit/debit card or New Look Store Card.

    To apply for a New Look Store Card or buy a Gift Card, click here.

  • How do I use a promotion code?

    It's easy. Simply have your card handy and follow the redemption instructions at checkout.