TERMS & CONDITIONS

This section tells you about the terms and conditions on which we supply any of the products (Products) listed on our website www.newlook.co.uk (our site).

Please read these terms and conditions carefully before ordering any Products from our site. When placing an order, you will be invited to agree to these terms and conditions by ticking the box marked "I agree to the terms and conditions". If you don't accept the terms and conditions by ticking this box, you will not be able to order any Products from our site.

TERMS OF SALE
TERMS OF USE
PRIVACY POLICY

If you can't find the answer you're looking for, please Contact Us for further help and advice.

    • Terms of sale

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      • Tracking your order

        You can review the status of your order at any time by logging into the Track my order section of our site and clicking on the relevant 'View Order' link.
        At present we are unable to offer order tracking for non-UK deliveries. If you have trouble finding out the status of your order or tracking its progress(for UK deliveries), please contact our Customer Services team you can find out how to do this in our Contact Us section.

      • Information about us

        www.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our registered office is at New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ. This is the address at which we will accept legal service of documents. Our Value Added Tax number is GB 429214460

      • Ordering products

        After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

      • Availability

        All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit, debit or store card we will not charge you for products which are not available. If you pay using PayPal or a New Look gift card any payment made for products which are not available will be credited back to your PayPal account or New Look gift card (as applicable).

      • Ordering errors

        You are able to make changes to your order up to the point at which you click on the ?submit order? button on the Payment & Confirm section of the checkout process.

      • Prices

        Please be aware that the prices displayed on our site include Value Added Tax but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
        Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

      • Payment

        We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Visa Electron cards.
        We also accept payment by New Look store card, New Look gift cards and PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. We will not charge your credit, debit or store card until we dispatch your order. Any order placed using PayPal or a New Look gift card will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account or New Look gift card (as applicable). Please keep your New Look gift card safe. We will only refund to the same New Look gift card you used for payment.

        • Offers, Promotions and Vouchers

        Get £15 off when you spend £60 on full price items only, offer ends Monday 13th September 2010. Offers exclude Giles, Limited Edition, Boutique Brands, IDOL collections, plus permanently reduced items. This discount cannot be used to purchase New Look Gift Vouchers or Gift Cards or use towards payment of any outstanding balance on a New Look Store Card. The discount cannot be used in conjunction with any other offer, promotion or voucher and only one code will be accepted against each order. New Look reserve the right the right to refuse any voucher that they deem invalid or fraudulent or expired vouchers will not be accepted. This offer may be withdrawn at any time at New Look?s discretion. The return value of item(s) purchased using any offer, promotion or voucher shall be the applicable return value under New Look?s return policy less the percentage discount obtained. Your statuary rights as a consumer are not affected.

      • Student Discount 10% Off In Store and Online

        1. Students are entitled to a 10% discount in all New Look stores across the UK and R.O.I.

        2. NUS Extra cardholders receive a 10% discount when they register their card number and make purchases at newlook.com.

        3. The 10% discount applies to each transaction of full price and promotional items. Offer excludes: Giles, Limited Edition and IDOL collections and sale items.

        4. To qualify for the in store student discount, a current student card must be shown at the time of purchase. A valid student card clearly identifies the holder as being a student aged 16+ in further or higher education. If the card has a photo it must match the customer and the date must not have expired. To qualify for the online student discount, a valid NUS Extra number must be registered at newlook.com before purchase.

        5. Valid Student ID for in store discount includes: NUS, NUS Extra and ISIC cards, cards issued by Student Discounts (including the Natwest Student 16-25 Railcard) and ID from any Further or Higher Educational Institution.

        6. The discount cannot be used to purchase New Look Gift Vouchers, New Look Gift Cards or E-Top Up vouchers.

        7. The discount cannot be used towards payment of any outstanding balance on a New Look store card.

        8. The student discount cannot be used in conjunction with any press or magazine discount or online voucher codes excluding delivery voucher codes which will be applied in addition to the student discount when shopping on newlook.com. Customers cannot redeem New Look Store Card coupon offers in conjunction with their student discount but may pay by New Look Store Card and receive student discount. Customers can pay by Fashion Rewards vouchers and receive student discount online.

        9. New Look reserve the right to refuse any ID that they deem invalid or fraudulent. Photocopied, defaced or expired student cards will not be accepted.

        10. This offer may be withdrawn or amended at any time at New Look's discretion.

        11. The return value of the item(s) purchased using this discount shall be the applicable return value under New Look's return policy, less the percentage discount given.

        12. Your statutory rights as a consumer are not affected.

        Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ. Registered No. 161842

      • Prize Draws and Competitions

        This free prize draw is open to all UK residents aged 16 or over except for employees of the New Look Group, their families, agencies or any other company directly connected with the administration of this promotion. To enter you must register with us online at www.newlook.com. Emailed confirmation of registration will ensure automatic entry into the monthly prize draw. Should the registration be cancelled any time during the stated promotional period, the entry will be removed from the prize draw. No purchase is necessary to enter and only one entry per person is permitted. Third party registrations will not be accepted. The draw will be made monthly during the last working week of each month. There is one monthly prize of £100 New Look Gift Card to be won. There are no alternatives offered for this prize. We reserve the right to substitute prizes of equal or greater value at any time. The winner will be drawn independently and at random from all valid entries received and will be notified by email within 7 days of the actual draw date. Our decision is final and no correspondence will be entered into. If the winner is not contactable, we reserve the right to reallocate the prize awarded to the next randomly drawn entry or to forfeit the prize. To the fullest extent permitted by applicable law we assume no responsibility nor liability for (i) any lost or delayed entries; (ii) the loss, late receipt, interception or damage to any prize notification or other communication; or (iii) the accuracy or otherwise of the prize description (other than those warranties or conditions implied by statute which cannot be excluded) in respect of the prize. We reserve the right to cancel or amend this promotion or these rules at any time without prior notice in the event of circumstances outside of our control. Any changes will be posted on the Ts&Cs section of our website (newlook.com), or you can obtain a copy by sending a stamped addressed envelope to: ?Monthly Email Registration Ts&Cs? New Look Retailers Ltd, 45 Mortimer Street, London, W1W 8HJ, United Kingdom. First names and cities of winners are available for 30 days after the end of the campaign period and may be obtained by sending a stamped address envelope to ?Monthly Email Newsletter Winners? New Look Retailers Ltd, 45 Mortimer Street, London, W1W 8HJ, United Kingdom. By entering the free prize draw, entrants agree to be bound by the rules and by any other requirements set out in promotional material. Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset DT3 5HJ. Registered no.1618428.

      • Multi-buy Promotions

        Multi-buy promotions apply to those items specifically listed, which are subject to change and availability. Prices exclude postage and packing. If you do not purchase enough items to qualify for the discount; the items will be charged at their normal price (for example, if the multi-buy promotion is ?buy 3 x [£5] t-shirts for £12? and you purchase 2 t-shirts; you will be charged £10).

        • Delivery

        Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.
        Similarly, US customers in Hawaii and Alaska may find it takes longer for your delivery to arrive, although every effort will be made to ensure your order is delivered within the stated times.
        When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

      • Delivery information

        UK Standard 2 to 3 working days* £3.95
        UK Next Day Next Day
        (if ordered before 5pm Mon - Fri, and before 2pm Sunday*)        		 £4.95
        Channel Islands 2 to 3 working days £3.95
        Isle of Man 2 to 3 working days £3.95
        BFPO 5 to 10 working days £3.95
        Europe 5 to 7 working days £5.00
        Eastern Europe 8 to 10 working days £7.50
        USA 7 to 10 working days £7.50
        Australia & NZ 8 to 10 working days £7.50
        South Africa 8 to 10 working days £10.00

        Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, delivery charges will not normally be refunded.

        • Deliveries outside of the UK

        Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK.
        Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to destinations outside the UK may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

      • Returns policy

        We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this returns policy.
        New Look stores in Republic of Ireland, France, Belgium and the Netherlands are unable to refund or exchange internet purchases, so customers outside of the UK can only return orders by post.

        • Returns to store - UK and Ireland only

        You can return any products delivered to any UK address to any New Look UK store for an exchange or refund within 28 days after you receive the products. Please ensure you bring your payment card and the dispatch note with you as proof of purchase. We will refund the full price you paid for the products, in pounds sterling, using the same method you used to pay for them. If you use PayPal we are only able to refund you in store by issuing New Look credit vouchers. If you wish your refund to be credited back to your PayPal account you will need to return the products to us by post in accordance with the provisions below.

      • Returns by post

        You must return any products by post within 14 days of the date the products are delivered to you. The products are your responsibility until they reach our fulfilment centre.
        If you are returning products from outside the UK or Republic of Ireland you will be responsible for the cost of returning the products to us by post. A free post returns option is available for UK and Republic of Ireland deliveries. Please see the dispatch note enclosed with your products. If products are returned by post, you should obtain proof of postage from the postal service you use. We recommend that you use a postal service that insures you for the value of the products you are returning. We will refund the full price you paid for the products, using the same method you used to pay for them. No exchanges can be made via the fulfilment centre (this is because we cannot guarantee stock levels due to expected high turnover of styles).

        • Return items at your local Collect+ store FREE

        Collect+ is a free and convenient way to return parcels to New Look at 3500 local neighbourhood stores that are open long hours, including evenings and weekends, so you can drop off your parcel at a time to suit you.

        Collect+ services are securely delivered by PayPoint and Home Delivery Network and you will receive proof of postage, insurance and an online tracking code, so that you can follow your parcel's progress back to us.

        Using Collect+ is easy, just follow these simple steps:

        1. Go to www.collectplus.co.uk/newlook to find your local store
        2. Follow the instructions to print off a returns label
        3. Securely attach the label to your parcel
        4. Drop off your parcel at ANY Collect+ store
        5. Track your parcel at www.collectplus.co.uk

      • Cancellation Rights

        You also have a right to cancel your order under the Distance Selling Regulations. If you wish to cancel you must tell us in writing, by telephone, fax or via the Contact Us page within 7 working days from the day after the date on which the products are delivered. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these Terms of Sale.

        • Reasonable care

        If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:

        • You can open the packaging to look at and try on the products as you would in our store.
        • You mustn't try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
        • Shoes mustn't be worn outside and no scuffing should appear on the sole.
        • Hygiene strips must not be removed from from any items (for example swimwear).
        • Tags should not be removed from any item.
        • The original packaging should be retained and returned.
        If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. For health and hygiene reasons all briefs and pierced jewellery are non-refundable and cannot be returned. Our returns policy does not affect your statutory rights in respect of defective products.

      • Risk and title

        The products will be at your risk from the time of delivery. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

        • Your information

        We will process personal information about you in accordance with our Privacy Policy.

      • Product colours

        We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
        This does not affect your statutory rights.

        • Events outside our control

        We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look. employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

      • Entire agreement

        These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised New Look employee.

        • Our Right To Vary These Terms And Conditions

        We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

      • Law And Jurisdiction

        This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

        • Changes to our Terms of Sale

        Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 15 March 2010.

      • Contact us

        If you have any questions, comments or requests regarding these Terms of Sale we will be happy to answer them. Please contact Customer Services: By sending us your query via our Contact Us page on this site; By telephone;

        From the UK - 0500 454094 From outside of the UK 00800 0926 0926 Our customer service team are there to help Monday to Saturday, 8am to 8pm and Sundays 10am to 6pm UK times.
        By writing to us at: Customer Services, New Look, Mercery Road, Weymouth, Dorset, DT3 5HJ, United Kingdom.

    • Terms of website use

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      • What does 'terms of use' mean?

        This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.newlook.com (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

        • Information About Us

        www.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our registered office is at New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ. This is the address at which we will accept legal service of documents. Our Value Added Tax number is GB 429214460.

      • Purchasing products through our site

        The purchase of products through our site is governed by our terms and conditions of supply.

        • Your Personal Information

        When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.
        We process personal information about you in accordance with our Privacy Policy.

      • Password and account security

        To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact Customer Services straight away to let us know. We can deactivate your account at any time.

        • Third party services

        We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

      • Liability

        Our liability for products which you may purchase through our site is subject to our terms of sale.
        We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

        • Intellectual property

        "NEW LOOK" is a registered trademark of New Look Limited.
        We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.
        You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

      • Acceptable use

        Certain areas of our site may enable you to enter some content of your own, such as the ?email a friend? facility. In such cases, the content must not:

        • Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
        • Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
        • Infringe any copyright, database right or trade mark of any other person.
        • Be threatening, abuse or invade another?s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
        • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
        • Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

        • Site availability

        If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

      • Viruses, hacking and other offences

        You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
        By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

        • Linking to our site

        You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
        Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

      • Variations

        We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

        • Severability

        If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

      • Complaints

        At newlook.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact Customer Services: By sending us your complaint via our Contact Us page on this site; By telephone;

        From the UK - 0500 454094 From outside of the UK 00800 0926 0926 Our customer service team are there to help Monday to Saturday, 8am to 8pm and Sundays 10am to 6pm UK times.
        By writing to us at: Customer Services, New Look, Mercery Road, Weymouth, Dorset, DT3 5HJ, United Kingdom.

        • Law and Jurisdiction

        This website, any content contained herein and these Terms of Use are governed by and construed in accordance with English Law. Any dispute between us regarding this website or arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

      • Changes to our Terms of Use

        Any changes we may make to our Terms of Use in the future will be posted on this page. These Terms of Use were last updated on 15 March 2010.

    • Privacy Policy

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      • What's New Look's privacy policy?

        At New Look we take your privacy very seriously. This Privacy Policy explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

        Information about us:
        This site is operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our registered office is at New Look House, Mercery Road, Weymouth, Dorset DT3 5HJ. Our VAT number is GB 429214460. We are registered under the Data Protection Act 1998 under number Z5298484.

      • What information does New Look collect?

        When you set up an account, place an order, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details (except if you are paying via PayPal), when you are placing an order. Required information is identified by an asterisk.

        We may obtain information about your use of our site to help us develop and improve it further.

      • What do we use your information for?

        We use your information for the following purposes:
        * To serve website content to you.
        * To handle orders, deliver products and process payments and refunds.
        * To communicate with you about your orders.
        * To update our records and generally maintain your account with us.
        * If you contact us, we may keep a record of that correspondence and your contact details.
        * For our statistical or survey purposes to improve this website and its services to you.
        * To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
        * If you consent, to notify you of products or special offers that may be of interest to you.
        * To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.

      • What if I don't want to receive marketing information?

        If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you

        If you prefer not to receive promotional or marketing information from New Look, please un-tick the appropriate box as you go through the registration process.
        Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in My Account, emailing us via our Contact Us form quoting your full name, address and postcode; or by writing to: New Look, Mercery Road, Weymouth, Dorset DT3 5HJ.
        Please remember to include your name, address and postcode along with any correspondence reference you may have.

        Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

      • How do I unsubscribe from newsletters?

        If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails, or for registered customers - change your contact preferences in My Account.

      • How do you protect my information?

        Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
        We may vary this in the future if we feel you will benefit from greater security whilst using our site.
        We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

      • What are cookies?

        A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag.
        Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. However, if you do not accept cookies, your user experience on our site may be affected.

        For more information about cookies, please visit allaboutcookies.org

      • Disclosure of your information

        We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

        Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

        We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. . In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

        Your personal information and payment card details will be processed by CyberSource Limited and CyberSource Corporation (together "CyberSource") for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by CyberSource and your credit/debit card details are shared with CyberSource and stored by CyberSource outside of the European Economic Area.

        We may carry out fraud and security checks with CyberSource and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, CyberSource and these other organisations may use this information for fraud prevention purposes in the future.

        We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

      • What does 'third party services' mean?

        We may, from time to time, make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Please do note that you use these services at your own risk and that we can't accept any responsibility for them or for any loss or damage that may arise from your use of them. Please check these policies before you submit any personal data to these websites.

      • Do I have access to my information?

        UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form or by writing to: New Look, Mercery Road, Weymouth, Dorset DT3 5HJ

        If you believe your details are incorrect, and you are a registered with www.newlook.com you can amend your details by logging onto your My Account on the website

      • How can I find out about changes to New Looks privacy policy?

        Any changes we may make to our privacy policy in the future will be posted on this page. This Privacy Policy was last updated on 14th March 2010.

    • Account security

      • Why do I need a password for my account?

        To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact Customer Services straight away to let us know. We can deactivate your account at any time.

        Third party services

        We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Please do note that you use these services at your own risk and that we can't accept any responsibility for them or for any loss or damage that may arise from your use of them. Please check these policies before you submit any personal data to these websites.

      • Improving your Password Security

        In September 2010 we made the way we handle your passwords even more secure. After this date if you have forgotten your password, want to create a new account or want to update an existing password it now has to be at least 7 characters and contain a mix of letters and numbers. Passwords created before this date will continue to work as normal.

      • How secure is my payment?

        We're working with Visa and MasterCard to make shopping online with a credit card even safer, and to help protect your card against unauthorised use, just like Chip and Pin does.
        If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard SecureCode page when shopping online.
        If your bank hasn't yet introduced these measures, here's what you need to know:
        - Shop online with added security and peace of mind
        - Your password will be linked to your card, not your computer
        - This will help prevent unauthorised purchases.
        How it works: When you reach the checkout at newlook.com (or any other participating store), you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping.
        You only have to sign up once, and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information.
        Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.