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Free standard delivery over 65€


Hello and welcome to our Contact Us page. 
If you’ve not been able to find your answer on our Help Pages, our friendly Customer Service team are on hand 7 days a week to help. Ways to contact us and opening times are outlined below.
Is there a delay to my order due to Storm Eleanor?
Due to poor weather conditions as a result of storm Eleanor, there may be a delay in the delivery of your order. We are trying to get your order delivered to you ASAP.
You can also track it by clicking here

Contact Us Online




Call us

Within France (calls are free): 

Within Germany (calls are free): 
0800 503 0002

Mon - Sat 7am - 10pm, Sun 7am - 9pm (local time) and longer during peak periods. 

Within the UK (calls are charged at a basic rate):
0344 499 6690

Within Europe (calls are free):
00 800 0926 0926

Rest of World (calls are charged at your international rate): 
+44 344 499 6690 

Mon - Sat 8am - 8pm, Sun 10am - 6pm GMT and longer during peak periods.

Email Us

The quickest way to contact us is via Chat, or you can message us now on Facebook or Twitter.  We aim to get back to you within 1 hour and our teams are available 24/7
If you are waiting for your order to arrive you can track your order.  Standard delivery takes 2-4 days to arrive by Royal Mail.  Don’t worry if you are not going to be in. You will get a calling card which will give you instructions on how to get your order.
If you email us it could take us up to 48hours to respond.