Yes, we have changed our delivery notes, but you can still return your items for free if you are in the UK. Free returns information.

Free next day delivery is available when you have more than £100 worth of full price items in your bag. You can have both sale and full price items in your bag but the full price items must total more than £100.

Yes. Free Standard Click and Collect from a New Look store is available when you spend over £19.99. If you have more than £45 worth of full price items in your bag, you can also get free Next Day Click and Collect where available. You can have both sale and full price items in your bag but the full price items must total more than £45.

For store returns, your refund will be processed immediately.

For online returns please allow up to 10 working days from the date you send your parcel back to us.

Spaces: While using a promo code on the bag page, please make sure there is no space at the end or beginning of the promo code on the Enter Promo Code box.

Do not Copy and Paste: Always type the promo code manually, including any hyphens (-).

Do not use promo code on sale items: Promo codes are only valid on full-priced New Look items.

Do not use promo codes on concession/branded items: Promo codes are only valid on full-priced New Look items, branded ranges Cameo Rose, Apricot, AX Paris, QED, JDY, Parisian, Blue Vanilla, Mela and Lulua are excluded from promotional discounts.

Single Use Coupon Codes: Some offers, such as ‘10% off’ can only be used once. It may be that this promo code has already been used.