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This Week's Top Questions

If you haven’t found what you are looking for, our Customer Service’s team are here to help.

For immediate answers on ordering, deliveries, refunds & returns contact our Facebook Virtual Assistant




Contact Us Online

You can also contact us via our online chat, Facebook or Twitter.

Facebook and Twitter are available 24/7 and we aim to respond within 1 hour



Call Us

Within the UK

To contact us for free, message us now on Facebook or Twitter
or use our Online Chat 
0344 499 6690
Our UK Customer Service team are here to help Monday to
Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. 
Calls are charged at a basic rate.
Please refer to your service provider for all charges. 
Store Card
0371 781 3051
Our Store Card customer service team are here to help 
Monday to Friday: 8:30am - 9pm, Saturday, 8:30am - 8:30pm ,
Sunday: 10am - 1pm GMT 
By Post 
New Look Customer Services
New Look Retailers Ltd
Mercery Road

Email Us

The quickest way to contact us is via Chat, or you can message us now on Facebook or Twitter.  We aim to get back to you within 1 hour and our teams are available 24/7
If you are waiting for your order to arrive you can track your order.  Standard delivery takes 2-4 days to arrive by Royal Mail.  Don’t worry if you are not going to be in. You will get a calling card which will give you instructions on how to get your order.
If you email us it could take us up to 48hours to respond.