Skip to content Skip to navigation
Order by midnight for next day delivery


Due to Black Friday weekend we have made some changes to the delivery options we offer.  All delivery and collection options will be available during checkout. View all Delivery & Collection options.

This Week's Top Questions

If you haven’t found what you are looking for, our Customer Service’s team are here to help.
The quickest way to contact us is via our online chat, Facebook or Twitter.
Facebook and Twitter are available 24/7 and we aim to respond within 1 hour.

Contact Us Online



Call Us

Within the UK

To contact us for free, message us now on Facebook or Twitter
or use our Online Chat 
0344 499 6690
Our UK Customer Service team are here to help Monday to
Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. 
Calls are charged at a basic rate.
Please refer to your service provider for all charges. 
Store Card
0371 781 3051
Our Store Card customer service team are here to help 
Monday to Friday: 8:30am - 9pm, Saturday, 8:30am - 8:30pm ,
Sunday: 10am - 1pm GMT 
By Post 
New Look Customer Services
New Look Retailers Ltd
Mercery Road

Email Us

It could take us up to 48 hours to get back to you and longer during peak periods, for a quicker response, message us now on Facebook or Twitter

If you’re happy for us to phone you to sort this out, please include your phone number

We’ll reply to you as quickly as we can