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Hello and welcome to our Contact Us page.

If you’ve not been able to find your answer on our Help Pages, our friendly Customer Service team are on hand 7 days a week to help. Ways to contact us and opening times are outlined below.

This Week's Top Question
Why isn’t my discount code working?
Discount codes are only available on full priced items so can’t be used on sale or reduced products. The code must be entered exactly as it was given to you, without any spaces.

Contact Us Online

These services are available 8 am-11 pm Mon-Sat, 8 am-10 pm Sun (UK times) and longer during peak periods.

Call Us

Within the UK

0344 499 6690

Our UK Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.

Store Card

0371 781 3051

Our Store Card customer service team are here to help 
Monday to Friday: 8:30am - 9pm 
Saturday: 8:30am - 8:30pm 
Sunday: 10am - 1pm GMT 

By Post

New Look Customer Services
New Look Retailers Ltd
Mercery Road

Email Us

If you’re happy for us to phone you to sort this out, please include your phone number

We aim to reply to you within 48hrs

You can also email us at