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Free Click & Collect over £19.99
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Delivery & Collection

 

Delivery

 

Home Delivery Options Delivered By  Cut Off Delivery Times Cost
Next Day
UK
DPD Precise Order by 7pm
Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm.
 
 

£5.99

Free over £100

Free with Delivery Pass

Next Day Evening

UK Mail Order by Midnight
Delivered between 6pm - 10pm
7 days a week
 

 

£7.99

Free over £100

 

Nominated Day UK

DPD Precise Order by 7pm

Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm.

***For deliveries made between Friday 1st and Wednesday 27th December you will not be able to select a delivery time slot.  Instead, DPD will message you on the morning of your delivery to advise you of your 1 hour delivery window***

Track your existing order

£5.99

 Free over £100

Free with Delivery Pass

Next Day & Nominated Day - Northern Ireland

Nightline Order by Midday

Delivery times Mon-Fri between 8 am and 6 pm

Track your existing order

£5.99

Free over £100

Free with Delivery Pass

Nominated Evening

UK Mail  

Delivered between 6pm - 10pm 7 days a week

Track your existing order


£7.99

Free over £100

 

Sunday

DPD Precise

7pm on Saturday


Delivery times between 9am to 5pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm.

***For deliveries made between Friday 1st and Wednesday 27th December you will not be able to select a delivery time slot.  Instead, DPD will message you on the morning of your delivery to advise you of your 1 hour delivery window***

Track your existing order

£5.99

 Free over £100

Free with Delivery Pass

Standard

Royal Mail  

2 - 4 working days

Track your order here

£3.99

Free over £50

Free with Delivery Pass
 

BFPO

Royal Mail  

5 - 10 working days

For orders to BFPO addresses, use “United Kingdom” as your delivery country and enter your BFPO postcode in the UK-style format. To find the correct postcode for your address click here

£3.99

Free over £50

Free with Delivery Pass
 

Channel Islands Royal Mail  

3 - 5 working days

Track your order here

£3.99

Free over £50

Free with Delivery Pass

 

 

 

 

Delivery Pass

Collection

We will keep you updated via email on the progress of your order.

For Collect + track your order using the link in your order confirmation email or via your New Look Account

You will receive an email when your order is ready to collect. You have 10 days to collect your item.

You have 10 days to collect your item.

Your parcel will be returned to the warehouse after 10 days,  a refund will be automatically issued.

Opening times will vary depending on the collection point.

All details will be available at checkout. 

You will receive further details when your parcel is ready for you to collect

Take ID with you which matches the name on the order. You’ll also need to take your collection email or text. 

Yes.  Please make sure they have a copy of your order confirmation email and these details: your name, your postcode, your email address and phone number.

You can’t change your collection options once an order is placed.  This includes choosing to use our delivery service instead.