Skip to content Skip to navigation

YOUR DELIVERY, COLLECTION & RETURN OPTIONS


Unlimited delivery & collection on every order for a year, including Next Day (DPD Precise).
Only £19.99 a year.

*T&Cs apply. Excludes Evening delivery.

Delivery Options and Collection Points available in your postcode will be made clear to you at checkout


Our thresholds for free delivery do not apply to sale Items. However you can still get free standard Click and Collect to your local store.



>
HOME DELIVERY OPTIONS DELIVERED BY CUT OFF DELIVERY TIMES COST MORE INFO
Next Day UK DPD PRECISE Order by 7pm Delivered between 8am - 8pm

Preferred 1 hour time slots are available between 11am-5pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent the day before so you can select your preferred 1 hour time slot
    (Available between 11am - 5pm)
  • Option to send delivery to a parcel shop/leave with a neighbour/change date
  • Live tracking available with follow my parcel
Next Day Evening UK Mail Order by Midnight Delivered between 6pm - 10pm
7 days a week
£7.99

FREE on orders containing full price items totalling £100 or over
  • SMS will be sent confirming delivery
Nominated Day UK DPD Precise Order up to 7 days in advance

Delivered between 8am - 8pm

Preferred 1 hour time slots are available between 11am-5pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent the day before so you can select your preferred 1 hour time slot
    (Available between 11am - 5pm)
  • Option to send delivery to a parcel shop/leave with a neighbour/change date
  • Live tracking available with follow my parcel
Next Day & Nominated Day - Northern Ireland Nightline Order by Midday Order up to 7 days in advance
Deliveries Mon - Fri between 8am - 6pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent confirming delivery including a 2 hour delivery window
  • Tracking and order updates available
  • Option to change delivery if required
Nominated Evening UK Mail   Delivered between 6pm - 10pm
7 days a week
£7.99

FREE on orders containing full price items totalling £100 or over
  • SMS will be sent confirming delivery
Sunday DPD Precise Order by 7pm Saturday Delivered between 9am - 5pm

Preferred 1 hour time slots are available between 11am - 5pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent the day before so you can select your preferred 1 hour time slot
    (Available between 11am - 5pm)
  • Option to send delivery to a parcel shop/leave with a neighbour/change date
  • Live tracking available with follow my parcel
Standard Royal Mail   2 - 4 working days £3.99

FREE with delivery pass
  • Delivery dates will be shown at checkout
  • Email & SMS will be sent confirming delivery
BFPO Royal Mail   5 - 10 working days £3.99

FREE with delivery pass
  • Delivery dates will be shown at checkout
  • Email & SMS will be sent confirming delivery
Channel Islands Royal Mail   3 - 5 working days £3.99

FREE with delivery pass
  • Delivery dates will be shown at checkout
  • Email & SMS will be sent confirming delivery
COLLECTION OPTIONS DELIVERED BY CUT OFF DELIVERY TIMES COST MORE INFO
Standard Click & Collect - New Look Stores New Look   3 - 5 working days FREE on all orders over £19.99
  • Delivery dates will be shown at checkout for each store
  • Only available when you spend £19.99 or over
Next Day Click & Collect - New Look Stores New Look Order by 6pm Available to collect after 2pm next day
Deliveries Mon - Sat
£2.99
FREE with delivery pass or on orders containing full price items totalling £45 or over
  • Delivery dates will be shown at checkout for participating stores
Collect+ Collect+   1-3 working days £3.99
FREE with delivery pass or on orders containing full price items totalling £50 or over
  • Delivery to 5,800 local convenient stores
  • Open 7 days a week
  • Email & SMS will be sent confirming when order is ready for collection*
Doddle (Next Day) Doddle Order by 10pm Available to collect after 4pm next day
Deliveries Mon - Sat
£3.99
FREE with delivery pass or on orders containing full price items totalling £50 or over
  • Email & SMS will be sent confirming when order is ready for collection*
RETURN OPTIONS       COST MORE INFO
New Look Stores       FREE
  • Return to UK stores within 28 days* from the receipt of goods
Collect+       FREE
  • Visit www.collectplus.co.uk/newlook to download your returns label & find your most convenient store
  • You can also track your parcel once you've sent it back using the link above
  • Items to be returned within 28 days* from receipt of goods
Doddle       FREE
  • Drop off your parcel at any of our 260 Doddle stores, including Morrisons
  • No need to print any labels
  • Visit www.doddle.com/locations to find your most convenient store
  • You can also track your parcel once you’ve sent it back using the link above
  • Items to be returned within 28 days* from the receipt of goods
By Post       FREE
  • Visit www.royalmail.com to download your returns label and to find your nearest Post Office
  • Don’t have a Printer? Don’t worry, 1200 Royal Mail depots have printing facilities. Visit www.royalmail.com/labelstogo for more info
  • Items to be returned within 28 days* from receipt of goods
  • Please remember to get a proof of postage receipt

If you are returning an item due to a quality issue, please see the section ‘My purchase has become faulty, What do I do?'