United Kingdom - £ - English
To place an order with us:
- Browse the categories
- Search via the search bar
- Add an item you love to your basket
- Proceed to checkout
Yes, you have a 30 minutes window to cancel your order. The quickest way to contact us to do this is via CHAT on the contact us page.
*After this time, it will not be possible to cancel your order; however, you can still return the order to us as per the returns policy.
You can’t change your delivery address once an order has been made. That’s why we advise you to regularly make sure that all your address details are up-to-date.
If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your next order
When signed into your online account, you will benefit from having the below extras:
• Access to your own personal Wish List
• Access to tracking information & order statuses
• A faster checkout process
- Click ‘Create Account’ at the top of the home page
- Enter your personal details
- Choose a memorable password
- Click ‘Register Now’
We'll email you a confirmation for your new account. To log out of your account, just click “Sign out”.
It’s also worth checking your account information every once in a while just to make sure we have the right details for you.
Before placing your order, always check that your addresses and saved payment cards are correct in ‘My Account’
- Make sure there is no space at the end or beginning of the promo code on the Enter Promo Code box.
- Do not Copy and Paste: Always type the promo code manually.
- Do not use promo code on a sale items: Promo codes are only valid on full-priced items.
- Single Use Coupon Codes: Some offers, such as ‘10% off’ can only be used once. It may be that this promo code has already been used.
At checkout, manually type the promotional code in the ‘Enter a Promo Code or Student ID’. You can find this box just underneath the list of items in your bag.
Once you have entered the code, click ‘apply’ and continue to checkout.
• Promotions and discounts are not valid in conjunction with any other offer. This includes student discount, staff discount, sale and multi-buy offers eg. 2 for £12.00.
• Only one code can be used per order.
• Only apply the code once you are ready to check out otherwise it might expire.
• Codes must be typed in the Promotion Code Box exactly as written. Do not ‘Copy and Paste’.
• Make sure there are no spaces at the beginning or end of the code.
• Codes cannot be used to purchase gift vouchers.
• Promotions and discounts are not valid on non-New Look items unless specifically stated.
To claim your discount in store, present your valid student card at the till when you are paying.
To claim your discount online, you can either:
• Enter your 16 digit NUS card number in the Promo box
• Register via your My account page
• Register with Unidays
In order to claim an Emergency Services Discount you will need to first register for a Blue Light Card via their website www.bluelightcard.co.uk.
To claim in store you need to present your valid Blue Light card at the till point.
To claim your 10% Blue Light discount online you will need to:
• Log into your account at www.bluelightcard.co.uk.
• Navigate to the New Look Discount section and generate a Promotional Code
• Enter this promotional code into the box marked ‘Enter a Promo Code or Student ID’ and click apply
• Checkout and pay for your items.
Yes. To claim a Defence Force Discount you will need to first register with the Defence Discount Service via their website www.defencediscountservice.co.uk
The discount entitles you to a saving of the amount & currency/percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.
The offer entitles you to a saving of the amount & currency stated in the promotion when you spend (at least) the minimum amount required on qualifying items in a single transaction at New Look, during the dates specified.
Unless stated otherwise, the offer is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).
The discount is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion/on the voucher.
The discount cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).
The discount cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.
No cash or any other alternative will be given and the discount can only be redeemed once.
Any physical discount vouchers must be handed to a member of staff at time of purchase. Photocopied, damaged, defaced or expired vouchers will not be accepted.
The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained.
This offer may be amended or withdrawn at any time at the Promoter's discretion.
Your statutory rights as a consumer are not affected.
All major credit and debit cards including Switch/Maestro,Visa, Visa Electron, MasterCard and American Express as well as PayPal, the New Look store card and New Look gift cards.
We work with Visa and MasterCard to make shopping online with a credit/debit card even safer and to help protect your card against unauthorised use - just like Chip and PIN does.
If your bank or card issuer is already part of this scheme, chances are you will have already seen the Verified by Visa or MasterCard SecureCode page when shopping online. It helps stop unauthorised purchases and means you can shop online with added security and peace of mind.
When you reach the checkout at newlook.com , you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping.
You only have to sign up once and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information.
Enter your 16 digit gift card number and your Pin at the checkout page. You can find your pin on the back of your gift card.
You can purchase an e-gift card on our online portal.
Your Bank will hold your funds until we charge your credit, debit or store card once we dispatch your order.
If an item is out of stock we will not charge you for this.
Any order placed using PayPal, a New Look gift card or New Look eGift card will be charged at the time your order is submitted.
If your payment has been declined, please check the following
Are your card details correct including security code and expiry date?
Has the card you are trying to pay with expired?
Does your address match the details held by your card provider?
Have you checked your card has sufficient funds?
IMPORTANT PRODUCT RECALL NOTICE
5491070 79 'This could be gin' Mug & 5491079 01 'Star Moon' Mug
A small number of customers have reported cracks appearing in the above products during use. Please stop using immediately
New Look take concerns of this nature very seriously and as a precaution have decided to withdraw the products from our stores and website while we undertake a full investigation. If you have these products, please return to any New Look Store where our staff will gladlygive you a full refund.
Alternatively if you are unable to visit one of our stores please return the item to the following address, including your full details and once received a cheque will be issued.
New Look Customer Services, New Look House, Mercery Road, Weymouth, DT3 5HJ
New Look would like to assure all its customers that it regards product quality and safety to be of the highest priority and would like to take this opportunity to sincerely apologise for any inconvenience caused.
Almost all of our products are made available at newlook.com as well as some great online exclusives that you won’t find in store.
Due to demand, stock availability does vary between online and instore. Unfortunately we aren’t able to provide exact stock levels.
We don't currently have the facility to let you know when an item is due back in stock but with over 600 new items online each week, we don’t tend to restock a lot of items again.
You can purchase a gift card in store or online.
Egift cards are electronic gift cards sent to you via the email address entered at time of purchase and can be redeemed in store or online.
Gift cards are plastic cards similar to bank cards and can be used online & instore.
You can redeem your gift card in store or online.
You can use your gift card for full or part payment.
To use your gift card online enter the 16 digit serial number and pin at check out.
Your e-Giftcard will be sent to the email address you entered at time of purchase.
Remember to check your junk mail. We recommend you add no- firstname.lastname@example.org to your safe senders list, so it won’t land on your junk mail.
Yes. Gift cards & e-gift cards are valid for 24 months from the last spend on it. If you don’t use it within 24 months, any remaining balance will be cancelled.
Yes. Credit notes are valid for 12 months from issue. If you don’t use it within 12 months, any remaining balance will be cancelled.
The value of your credit note in displayed on the voucher.
If you know the gift card number or have registered the card we can transfer the balance to another gift cards for you. Please contact us.
You need to have your original refund receipt. Take this into any New Look store to check you balance and to use as payment.