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Order by midnight for next day delivery
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Ordering

To place an order with us:

  1. Browse the categories
  2. Search via the search bar
  3. Add an item you love to your basket
  4. Proceed to checkout

Yes, you have a 30 minutes window to cancel your order.   The quickest way to contact us to do this is via CHAT on the contact us page.

*After this time, it will not be possible to cancel your order; however, you can still return the order to us as per the returns policy.

You can’t change your delivery address once an order has been made.  That’s why we advise you to regularly make sure that all your address details are up-to-date.

If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your next order 

When signed into your online account, you will benefit from having the below extras:

Access to your own personal Wish List

Access to tracking information & order statuses

A faster checkout process

  1. Click ‘Create Account’ at the top of the home page
  2. Enter your personal details
  3. Choose a memorable password
  4. Click ‘Register Now’

We'll email you a confirmation for your new account. To log out of your account, just click “Sign out”.

It’s also worth checking your account information every once in a while just to make sure we have the right details for you.

Before placing your order, always check that your addresses and saved payment cards are correct in ‘My Account

From here, you can manage and update all of your personal information.
 
To update your delivery address, go to ‘My Account’ and select ‘My Addresses’.
 
Please ensure your delivery address is correct at checkout.

New Look cannot take responsibility for orders placed to the incorrect address.
  • Make sure there is no space at the end or beginning of the promo code on the Enter Promo Code box.

          

  • Do not Copy and Paste: Always type the promo code manually.
  • Do not use promo code on a sale items: Promo codes are only valid on full-priced items.
  • Single Use Coupon Codes: Some offers, such as ‘10% off’ can only be used once. It may be that this promo code has already been used.

All major credit and debit cards including  Switch/Maestro,Visa, Visa Electron, MasterCard and American Express as well as PayPal, the New Look store card and New Look gift cards.

We work with Visa and MasterCard to make shopping online with a credit/debit card even safer and to help protect your card against unauthorised use - just like Chip and PIN does.

If your bank or card issuer is already part of this scheme, chances are you will have already seen the Verified by Visa or MasterCard SecureCode page when shopping online. It helps stop unauthorised purchases and means you can shop online with added security and peace of mind.

When you reach the checkout at newlook.com , you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping.

You only have to sign up once and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information.

Enter your 16 digit gift card number and your Pin at the checkout page.  You can find your pin on the back of your gift card.

To buy a Gift Card or Check your remaining balance.

You can purchase an e-gift card on our online portal.

You can use an e-gift card as payment or part-payment at any New Look store in the UK or online.
 

Your Bank will hold your funds until we charge your credit, debit or store card once we dispatch your order.

If an item is out of stock we will not charge you for this. 

Any order placed using PayPal, a New Look gift card or New Look eGift card will be charged at the time your order is submitted.

If your payment has been declined, please check the following

Are your card details correct including security code and expiry date?

Has the card you are trying to pay with expired? 

Does your address match the details held by your card provider? 

Have you checked your card has sufficient funds?

Stock

 IMPORTANT PRODUCT RECALL NOTICE

5491070 79 'This could be gin' Mug & 5491079 01 'Star Moon' Mug 

A small number of customers have reported cracks appearing in the above products during use. Please stop using immediately

New Look take concerns of this nature very seriously and as a precaution have decided to withdraw the products from our stores and website while we undertake a full investigation. If you have these products, please return to any  New Look Store where our staff will gladlygive you a full refund.

Alternatively if you are unable to visit one of our stores please return the item to the following address, including your full details and once received a cheque will be issued.

New Look Customer Services, New Look House, Mercery Road, Weymouth, DT3 5HJ

New Look would like to assure all its customers that it regards product quality and safety to be of the highest priority  and would like to take this opportunity to sincerely apologise for any inconvenience caused.

Almost all of our products are made available at newlook.com as well as some great online exclusives that you won’t find in store. 

Due to demand, stock availability does vary between online and instore. Unfortunately we aren’t able to provide exact stock levels.

Gift Cards

You need to have your original refund receipt. Take this into any New Look store to check you balance and to use as payment.