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Returns & Refunds



We aim to process refunds within 5 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions.

Purchases made through PayPal will be refunded to your PayPal account.

Customers from within the European Union (EU) have a legal right to cancel within 14 days, under the EU Distance Selling Regulations. Although it’s legally called a ‘cancellation’ right, you’ll still receive your order and then you’ll need to return it.

Our own refunds policy goes ‘over and above’ this legal right. For example, your EU right gives you 14 days to return goods, but we give you 28 days (for non-sale items). Also, our own returns policy applies to all our customers – inside or outside the EU.

So, if you’ve made an order which you don’t want, you can choose to use your legal right to cancel  (if you’re in an EU country), or you can simply follow our returns guidelines at the top of this page.