We're doing routine maintenance, so there’ll be a delay in receiving order confirmation emails. Don’t worry your order is on its way!Why isn't my promo code working?
Please do not copy and paste the promo code as it won’t work – it must be input manually into the promo code box. Also, promo codes won’t work on already discounted items.
You can track your order using the
Track my Order option on our website.
If your order is showing as “Processing” this means that it is being picked and packed at our warehouse.
Please note for anything else chat is the quickest way to get an answer to your questions.
Got a question about something else – click on the below
- Return & Refunds
- Check my Gift Card Balance
- Store Card
- Product Information
- Update my billing address
Posted: 16:00pm 20.04.17
By PhoneWithin the UK:
Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.
New Look Customer Services
New Look Retailers Ltd
Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT