Due to the poor weather conditions there may be delays in some areas but we’ll always keep you posted via email and or text updates from our delivery partners.
We will always do our best to get your order to you on time.
Keep an eye on your order by logging into your account here and selecting track my order.
There’s been a delay with order status update emails but we’re all caught up now. If you receive an email from us about an order that you’ve already received, there’s no need to contact us, please ignore these emails.
Please note for anything else chat is the quickest way to get an answer to your questions.
Got a question about something else – click on the below
- Return & Refunds
- Check my Gift Card Balance
- Store Card
- Product Information
- Update my billing address
Posted: 15:38pm 12.12.16
By PhoneWithin the UK:
Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.
New Look Customer Services
New Look Retailers Ltd
Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT