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Top questions

?How does Delivery Pass work?

Delivery Pass offers unlimited deliveries on all options including precise next day, evening deliveries, as well as free collections for a one off cost of £9.99 for 12 months.

Simply add Delivery Pass to your bag and we’ll send you a confirmation email of your order, as well as an invoice to confirm your purchase in the post.

Why isn’t my discount code working?

Discount codes are only available on full priced items so can’t be used on sale or reduced products. The code must be entered exactly as it was given to you, without any spaces.

?Where is my order status update email?

There’s a delay with order status update emails. If you haven’t received your dispatch email yet or your order is still showing as ‘Processing’ don’t worry, your order is making its way through our systems as planned and will arrive on time.

Got a question about something else – click on the below

- Return & Refunds
- Tracking
- Check my Gift Card Balance
- Store Card
- Product Information
- Update my billing address

Posted: 14:27pm 01.12.16

New Look details

By Phone

Within the UK:
0344 499 6690

00 800 0926 0926

+44 344 499 6690


Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.

By Post

New Look Customer Services
New Look Retailers Ltd
Mercery Road

Store Card:
0371 781 3051

Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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