Delivery Pass
Store Card
Shop New In
Contact us

Top questions

?Why haven't I received my order confirmation email?

We're doing routine maintenance, so there’ll be a delay in receiving order confirmation emails. Don’t worry your order is on its way!

Why isn't my promo code working?

Please do not copy and paste the promo code as it won’t work – it must be input manually into the promo code box. Also, promo codes won’t work on already discounted items.


?Where is my order?

You can track your order using the Track my Order option on our website. If your order is showing as “Processing” this means that it is being picked and packed at our warehouse.

Please note for anything else chat is the quickest way to get an answer to your questions.

Got a question about something else – click on the below

- Return & Refunds
- Tracking
- Check my Gift Card Balance
- Store Card
- Product Information
- Update my billing address

Posted: 16:00pm 20.04.17


New Look details

By Phone

Within the UK:
0344 499 6690

Europe:
00 800 0926 0926

International:
+44 344 499 6690

Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.

By Post

New Look Customer Services
New Look Retailers Ltd
Mercery Road
Weymouth
Dorset
DT3 5HJ




Store Card:
0371 781 3051

Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
* indicates a required field

Our email response time is currently 24 hours.

If you need an answer straight away, click to chat!

Email subject *
  • We reply here
  • Please note we are unable to tell you which stores items are available in
 
Discover MoreDiscover moreServices overview
NEW Look Store CardGet a New Look Store CardConvenient instant fashion