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Top questions

?What is the quickest way to get some help?

For immediate answers, scroll down the page and click on the “chat help” option below. If you don’t need an answer immediately give us a call or use the email form below. We aim to respond to emails within 12 hrs but it may take a little longer during busy periods.

?What are this week’s frequently asked questions?

- Return & Refunds
- Error 101 or 102 during checkout
- Tracking
- Check my Gift Card Balance
- Store Card
- Product Information
- Update my billing address

Please Note: Customer Services cannot currently locate stock. The best way to do this is to call your local store.

Posted: 15:46pm 09.05.16

New Look details

By Phone

Within the UK:
0344 499 6690

00 800 0926 0926

+44 344 499 6690


Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.

By Post

New Look Customer Services
New Look Retailers Ltd
Mercery Road

Store Card:
0844 856 5981

Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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Sometimes we can sort things over the phone, if you are happy for us to give you a call please include a contact phone number

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  • Please note we are unable to tell you which stores items are available in
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