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Top questions

?Why haven’t I received my order confirmation email?

We’re doing routine maintenance, so there’ll be a delay in receiving order confirmation emails. Don’t worry your order is on its way!

Will the poor weather conditions delay my order?

Due to the poor weather conditions there may be delays in some areas but we’ll always keep you posted via email and or text updates from our delivery partners.

We will always do our best to get your order to you on time.

Keep an eye on your order by logging into your account here and selecting track my order.

?Why have I been sent an email about my order when I’ve already received it?

There’s been a delay with order status update emails but we’re all caught up now. If you receive an email from us about an order that you’ve already received, there’s no need to contact us, please ignore these emails.

Please note for anything else chat is the quickest way to get an answer to your questions.

Got a question about something else – click on the below

- Return & Refunds
- Tracking
- Check my Gift Card Balance
- Store Card
- Product Information
- Update my billing address

Posted: 15:38pm 12.12.16

New Look details

By Phone

Within the UK:
0344 499 6690

00 800 0926 0926

+44 344 499 6690

Our UK and International Customer Service team are here to help Monday to Saturday: 8am to 8pm and Sunday: 10am to 6pm GMT. Calls are charged at a basic rate. Please refer to your service provider for all charges.

By Post

New Look Customer Services
New Look Retailers Ltd
Mercery Road

Store Card:
0371 781 3051

Our Store Card customer service team are here to help
Monday to Friday: 8:30am - 9pm
Saturday: 8:30am - 8:30pm
Sunday: 10am - 1pm GMT

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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Our email response time is currently 24 hours.

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