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Discover more: New Look services

Our services bring you great fashions at your convenience

We're dedicated to making you look great at maximum convenience. We offer lots of ways to shop, so you'll be sure to find one that suits you.

Click and collect

Click & Collect

Order from your tablet & desktop website or mobile and then pick up in store.

Order on-line and collect in your chosen store for free! No need to wait at home for your delivery, you can simply pop into one of our 600 stores and pick-up your parcel. We will send you an email when your order is ready to collect, this takes between 3-5 days depending on which store you have selected. Please remember to bring your order number and a form of identification from the following list: bank card, driving license, prove it age card, cheque guarantee card or passport. This delivery option is available on all orders of £19.99 and over.


The full range delivered to your door from your desktop or tablet.

Order online and choose the delivery option that suits you. We currently offer FREE UK standard delivery on orders over £45 and FREE WORLDWIDE delivery on orders over £55.

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Mobile is always with you

Search, browse and buy online on your mobile. Our mobile site gives you a quick and simple way of purchasing on the go! Download our iPhone App to keep up to date with the latest fashion news and hot offers. Can’t find your size when shopping in store? Why not try our ‘scan & buy’ option next time you are in store? Simply scan the product’s barcode to see the available sizes and colour options and then use our one-click payment!

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buy in store

Buy in store

The ultimate shopping experience - try before you buy

For the ultimate shopping experience visit one of our 600 stores. Simply click here to find your store, opening times and the available ranges.

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Order in store

Order from our full fashion range and get delivery to your door.

Our full on-line range, including our brands and online exclusives are available to order in every store. So next time you can’t find what you are looking for or your size isn’t available - just ask one of the team who will be happy to find the perfect item online for you. We can deliver to your home address for free when you spend £19.99 or over!

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Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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Our email response time is currently 24 hours.

If you need an answer straight away, click to chat!

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  • Please note we are unable to tell you which stores items are available in
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