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Competition T&Cs

  • Offers, Promotions and Vouchers

Some offers are exclusively available online and not available in store.

    • New Look Card Holders/Lastminute Discount July 2017

      Terms and conditions:

      1. The ‘New Look Card Holders/Lastminute Discount’ promotion (“the Promotion”) is subject to these terms and conditions.

      2. The Promotion is only available to United Kingdom residents aged 18 and over, excluding employees and their immediate families of the Promoter, its affiliated companies, their agents or other persons professionally connected with the promotion who hold a valid New Look UK Store Card as of 7th July 2017 (“Card Holders”) and have opted in to receiving marketing communications.

      3. On 21st July 2017 Card Holders will receive, by email, a PIN code which they will be required to register before 31st December 2017 on http://discount.lastminute.com which subsequently entitles the recipient to redeem a discount voucher code to the value of £20 when making a qualifying purchase through Lastminute.com within 6 (six) months form the date of the PIN code registration (“Redemption Period”). The discount voucher code is valid for flight+hotel package bookings only.

      4. The Promoter is not liable for any such email communications that fail to reach the intended recipients for any reason.

      5. Recipients are requested not to forward to the ‘PIN code’ referred to in clause 4 above or publish or otherwise make the same available to others through or over any media whatsoever.

      6. The discount can only be redeemed once and only during the Redemption Period.

      7. These terms and conditions constitute the entire agreement between the Card Holders and the Promoter in relation to this Promotion and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings, whether written or oral relating to the same.

      8. For the avoidance of doubt the placing of bookings with Lastminute.com shall be subject to Lastminute.com’s terms and conditions of purchase.

      9. Promoter reserves the right, at its sole discretion, to cancel, terminate, modify, vary or suspend this promotion in whole or in part at any time.

      10. The discount is non-transferable.

      11. There is no cash or other alternative offers to those stated.

      12. Card Holders agree to abide by each and all of these terms and conditions. The Promoter reserves the right, with or without cause, to exclude Card Holders and withhold the benefit of the discount for violating any of these terms and conditions.

      Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered No. 1618428.

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    • Storecard 20% off mailing

      Terms and conditions:

      1. The discount entitles you to a saving of 20% on full price items only (excluding concessions).

      2. The offer is valid between 23rd June and 2nd July 2017, in any UK New Look store and online at www.newlook.com.

      3. To redeem in store, present your voucher to a member of staff. To redeem online, enter your online code at the checkout.

      4. No cash or any other alternative will be given and this discount can only be redeemed once.

      5. The discount cannot be used to purchase New Look Gift Vouchers or New Look Gift Cards, or used towards payment of any outstanding balance on a New Look Storecard.

      6. The discount cannot be used in conjunction with any other discount.

      7. This offer may be withdrawn at any time at New Look¹s discretion.

      8. The return value of any items purchased using this discount shall be the applicable return value under New Look's return policy less the percentage discount obtained.

      9. Your statutory rights as a consumer are not affected.

      10. Copied, damaged or expired vouchers will not be accepted.

      11. Other methods of payment are available.

      Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered No. 1618428.

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    • Father's Day Voucher Promo

      Terms and conditions:

      1. This offer entitles you to a £5 New Look voucher (‘voucher’) when you buy a single New Look Gift Card (‘the Qualifying Gift Card’) worth £30 or more in a single transaction.

      2. This offer is available to UK residents purchasing the Qualifying Gift Card in UK New Look stores and online via giftcards.newlook.com between 00:00 Monday 5th June 2017 and 23:59 Sunday 18th June 2017 BST. Subject to availability.

      3. If you buy a physical Qualifying Gift Card online you will receive your voucher in the same envelope as the gift card. If you buy a digital Qualifying Gift Card you will receive an email, to the email address you used to purchase the Qualifying Gift Card, with your voucher on Monday 19th June 2017.

      4. The voucher is only valid for one transaction and can be used, instore or online, between 00:00 Tuesday 20th June 2017 and 23:59 Saturday 1st July 2017 BST.

      5. The voucher can be redeemed against full price items only and cannot be used in a transaction where the total value of the goods is less than £5. You can use the voucher for goods of a higher value although you will be required to pay the difference.

      6. Please note that New Look Qualifying Gift Cards are subject to their own terms and conditions.

      7. This offer cannot be used in conjunction with any other discount.

      8. This offer may be amended or withdrawn at any time at New Look’s discretion.

      9. Your statutory rights as a consumer are not affected.

      10. The voucher and Qualifying Gift Card cannot be used to purchase any additional New Look gift cards or be used towards payment of any out-standing balance on a New Look store card.

      11. No cash or any other alternative will be given.

      12. Copied, damaged, or expired vouchers will not be accepted.

      Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered No. 1618428.

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    • Fresh Island Festival 2017 Tickets Prize Draw

      Terms and conditions:

      1. This prize draw is open to all United Kingdom residents aged 18 and over, excluding employees and their immediate families of New Look Retailers Ltd (the "Promoter"), its affiliated companies, their agents or other persons professionally connected with the draw.

      2. There is no entry fee and no purchase is necessary to enter.

      3. In order to enter the prize draw, entrants must complete the form available at www.newlook.com/win or in select New Look stores (ask in-store for details).

      4. One entry per person. Automatically generated entries and entries via agents or third parties are invalid and will not be included in the draw.

      5. Entries must be received by 25th June 2017 at 23.59 BST (“Closing Date”). The Promoter accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach the Promoter by the Closing Date for any reason. Proof of submission is not proof of receipt.

      6. The Promoter reserves the right to refuse to accept any entries the Promoter deems, at its sole discretion, to not to comply with these terms and conditions. If any element of an entry breaches these terms, the Promoter has the right to reject the whole entry from inclusion in the prize draw.

      7. All correct and complete entries will be entered into a prize draw which will take place on 26th June 2017. The first entry drawn at random will be the winner.

      8. If for any reason beyond the Promoter’s reasonable control (including, for example, by reason of infection by computer virus, technical failures or tampering) any aspect of the draw is compromised so that it is prevented from running or the fairness or integrity of the draw would likely be compromised, the Promoter may at its sole discretion cancel, terminate, modify or suspend the prize draw or invalidate any affected submissions.


      9. Winners Prize

      10. The prize will be 2 x VIP tickets to the 2017 Fresh Island Festival in Croatia being held between July 11th and the 13th 2017.The winner (and their guest, who for the avoidance of doubt, must also be over 18 years old) will also receive:
        3 nights’ accommodation in a 3* hotel from Monday 10th July – Friday 14th July 2017 (4 nights) together with drink tokens for each day of the festival (2 tokens per person per day (10th-14th July 2017)) and food tokens for each day of the festival (BBQ/Brunch tokens, 2 tokens per person per day (10th – 14th July 2017)). The winner (and their guest) will also have the opportunity to watch one of the festival’s sets from side of stage and to have a ‘meet and greet’ with one of the headline acts (identity to be confirmed). In each case, Fresh Island (the festival organisers) will advise on which sets it may be possible to watch from side of stage and which headline acts are available to take part in the meet and greet. Headline acts include, but are not limited to: Rae Sremmurd, Sean Paul, Young Thug, French Montana, Giggs, Kept and Konan, DJ Jazzy Jeff, Mike Skinner and Murkage, Lady Leshurr and Tim Westwood. In addition, the winner will also receive a Fresh Island goodie bag (contents to be determined by Fresh Island) return airport transfers to and from Zadar airport, Split airport or Zagreb airport, unlimited shuttle bus tickets for 5 days (11th – 14th July 2017) and return flights from any of the following UK airports (Southend, Gatwick, Luton, Bristol, Manchester, Heathrow, Gatwick, Belfast) to Zadar airport, Split airport or Zagreb airport (10th – 15th July 2017) subject to availability.

      11. In the event that the winner cannot attend the festival on the above dates, no alternative prize will be offered and the Promoter reserves the right to offer the prize to a substitute winner. The winner is responsible for obtaining all necessary visas (and other travel documentation) and travel insurance.

      12. The winner will be notified via email by New Look. First prize must be claimed within 72 hours of notification.

      13. All reasonable efforts will be made to contact the winners, however if prizes are not claimed within 72 hours from e-mail notification, an alternative winner will be chosen at the Promoter’s sole discretion in accordance with the process set out above.

      14. Collection of tickets and accommodation documents/items may be arranged through the festival organizers PR Agency, whom the Promoter will put the winners in touch with.

      15. Attendance at the 2017 Fresh Island Festival will be subject to such terms as may be advised and determined by the festival organisers.


      16. Runners-Up Prizes

      17. There will be thirteen (13) runners-up also chosen at random after the selection of the winner. Runners-up will each receive a £1,400 prize fund (‘Prize Fund’) to be used to book a holiday for two to one of the below bookable destinations. Holidays must be booked through Lastminute.com.

      18. In order to make a holiday booking and utilise the Prize Fund, Runners-up will be provided with a prize code which they will be required to register through the following web address in order to commence the booking process: http://book.lastminute.com. Once registered, a representative of Lastminute.com will make contact in order to discuss and book the holiday.

      19. The holiday is offered as a ‘flight and hotel package’. Winners must utilise their Prize Fund to book both these elements.

      20. The bookable destinations are Croatia, Turkey, Greece, Spain (covering Balearics, Canaries and mainland Spain), Malta, Portugal, Morocco, France and Italy (“Bookable Destinations”).

      21. Return flights must be booked from UK airports. However, direct flights are not guaranteed to the selected Bookable Destination from all UK airports and in-direct flights may be offered. Further, air fares may differ depending on which UK departure airport is chosen.

      22. Transfers to and from UK airports are not included unless specifically advised by Lastminute.com. Transfers from airports in Bookable Destinations to the chosen accommodation may be booked, subject to the total value of the Prize Fund and where specifically advised by Lastminute.com.

      23. Check in luggage may not be included in the flight ticket. Luggage allowances are subject to the individual ticket/airline rules, which will be made available at the time of booking.

      24. Each of the 13 runners-up will be required to book hotel accommodation for up to 7 nights’ in a minimum 3* hotel. Bookable rooms will be doubles or twins and based on two adults sharing. Should runners-up wish to book accommodation for more than two people, this will, unless agreed otherwise with Lastminute.com, incur additional costs outside the scope of the Prize Fund which the winner would be liable for.

      25. Accommodation will be self-catering albeit B&B and/or half board (or similar) may be offered by certain accommodation providers where disclosed at the time of booking.

      26. Booking and travel period: You must depart for your holiday on or before 29th March 2018. The prize cannot be booked over bank holidays or during the period from the 15th December 2017 to the 2nd January 2018 (inclusive). All bookings must be made at least 1 (one) month before the expected departure date and by no later than 31st December 2017.

      27. Confirmation of bookings will be sent by email by Lastminute.com

      28. Runners-up are responsible for obtaining all necessary visas (and other travel documentation) and travel insurance.

      29. In addition to these terms, the placing of bookings with Lastminute.com shall be subject to Lastminute.com’s terms and conditions of purchase.


      30. Third Place Runners-Up

      31. There will be one hundred (100) ‘third place runners-up’, chosen at random after the selection of the 13 runners-up, who will each receive a £25 New Look electronic gift card. The electronic gift cards will be sent to the third place runners up via their e-mail address and can be redeemed in store or online at www.newlook.com


      32. Other Terms

      33. Runners-up and ‘third place runners-up’ will be notified via email. These prizes must be claimed within 72 hours of notification.

      34. The winner and runners-up must hold and maintain valid passports with expiry dates no less than six (6) months following the proposed dates of travel.

      35. The winner and runners-up agree to take part in reasonable publicity and to the use of their names and photographs in such publicity.

      36. The Promoter reserves the right to publish the name and county of residence of the winner and the runners-up.

      37. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage or disappointment which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this prize draw or accepting or using any of the prizes, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the maximum extent permitted by law.

      38. The Promoter and its associated agencies and companies will not be liable for any costs or expenses not specifically referred to above but which may be incurred by all winners in the acceptance and/or use of their prize (including but not limited to food and sustenance).

      39. The prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, at its sole discretion, of equal or higher value.

      40. To obtain details of the winners please email uk.Events@NewLook.com, stating the name of the prize draw in the subject heading, up to 4 weeks after the Closing Date.

      41. Any personal data relating to entrants will be used solely for the purposes of administering the prize draw and will not be disclosed to a third party for any other purpose without the individual’s prior consent.

      42. The prize draw may be amended or withdrawn at any time at the Promoter’s discretion.

      43. These terms and conditions are governed in accordance with the laws of England and Wales and the English courts will have exclusive jurisdiction.

      Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered No. 1618428.

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    • Newsletter Prize Draw

      Terms and conditions:

      1. This free prize draw is open to all UK residents aged 16 or over, excluding employees and their immediate families of New Look Retailers Ltd, its affiliated companies, their agents or other persons professionally connected with the draw.

      2. In addition to clause 1 above, eligibility to be entered into the prize draw is only available to those customers who have not previously made a purchase online on www.newlook.com.

      3. To be entered into the prize draw, you must subscribe to our newsletter, which you can find on our New Look website: www.newlook.com, between 00:01 BST on 12/04/2017 and 23:59 BST on 31/05/2017 (Closing Date).

      4. All subscriptions will receive an email confirming registration to the New Look newsletter. Should you unsubscribe from our newsletter prior to the Closing Date, you will be removed from the prize draw.

      5. No purchase is necessary.

      6. Third party registrations will not be accepted. Automatically generated subscriptions and subscriptions via agents or third parties are invalid and will not be counted.

      7. All correctly completed and eligible subscriptions will be entered into the prize draw which will be made on the 01/06/ 2017.

      8. All correctly completed entries will receive an email confirming registration to the New Look newsletter. Please accept this automated confirmation as your entry to the prize draw.

      9. The first entry drawn at random will be the winner. The winner will be contacted by email by 07/06/2017. The Promoter's decision is final and no correspondence will be entered into. If the winner has not responded within 30 days, we reserve the right to reallocate the prize to the next randomly drawn entry or to forfeit the prize.

      10. The winner will receive twelve New Look Gift Cards each to the value of £100.

      11. All Gift Cards will be issued at the same time. Gift Cards can be redeemed in any New Look UK store or online at newlook.com. There are no alternatives offered for this prize. We reserve the right to substitute prizes of equal or greater value at any time.

      12. To the fullest extent permitted by applicable law, we assume no responsibility nor liability for (i) any lost or delayed subscriptions; (ii) the loss, late receipt, interception or damage to any prize notification or other communication; or (iii) the accuracy or otherwise of the prize description (other than those warranties or conditions implied by statute which cannot be excluded) in respect of the prize.

      13. We reserve the right to cancel or amend the terms of the prize draw or these rules at any time without prior notice in the event of circumstances outside of our control. Any changes will be posted on the terms and conditions section of our site (www.newlook.com) , or you can obtain a copy by sending a stamped addressed envelope to: Competition Rules, "Monthly Email Registration Ts&Cs" New Look Retailers Ltd, 45 Mortimer Street, London, W1W 8HJ,UK.

      14. The first name and country of residence of the winner is available for 30 days after the Closing Date and may be obtained by sending a stamped address envelope to 'Monthly Email Newsletter Winners' New Look Retailers Ltd, 45 Mortimer Street, London, W1W 8HJ, United Kingdom.

      15. By subscribing for our Newsletter and entering the prize draw, each entrant agrees to be bound by these terms and conditions.

      16. The use of personal data (as defined in the Data Protection Act 1998) received by the Promoter in the course of this free prize draw is subject to the Promoter's privacy policy found at newlook.com. By entering this prize draw, all entrants consent to the use of their personal data by the Promoter for the purposes of the administration of this prize draw and any other purposes to which the entrant has consented.

      17. This free prize draw will be governed by English law.

      Promoter: New Look Retailers Limited of New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ.

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    • U Magazine 20% Off Full Price Womenswear

      Terms and conditions:

      1. Get 20% off full-price womenswear items (excluding concessions) at www.newlook.com / www.newlook.com/row between 2nd May – 5th June 2017. Simply provide your email address where prompted and we will email you a discount code that you can enter at the checkout

      2. The discount code can only be used once and cannot be redeemed in store.

      3. The discount cannot be used in conjunction with any other offer, promotion or discount.

      4. Excludes gift cards and any outstanding balance on a New Look Store Card.

      5. No cash alternative.

      6. Returned items will be refunded under New Look’s return policy less the discount obtained.

      7. The entry instructions form part of these Ts&Cs.

      8. Your statutory rights as a consumer are not affected.

      9. New Look and U Magazine will use your details to keep you informed of relevant offers and other marketing communication (which you can unsubscribe to at any time).

      10. Your details may be processed by third parties on New Look's behalf outside the European Economic Area.

      11. For full details of our Privacy policies please visit www.newlook.com / www.newlook.com/row

      12. By providing your details you consent to us contacting you.

      13. If you have already signed up to either New Look’s or U Magazine’s newsletters you can still enter this promotion.

      Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ. Registered number 01618428.

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    • Guess the Celebrity Competition

      Terms and conditions:

      1. This competition is open to all UK residents, except for employees of the New Look Group, their families, agencies or any other company directly connected with the administration of this competition.

      2. The entry instructions form part of these Ts&Cs and completion of the entry means acceptance of these Ts&Cs. No purchase necessary.

      3. This competition runs every month, commencing from 4 February 2016.

      4. The prize is one £100 New Look Gift Card, which can be used in-store (UK only) or online (at www.newlook.com). New Look will pick one winner each month that the competition is running. The Gift Cards are subject to its own terms and conditions.

      5. Winning entries will be randomly selected at the end of each month, and the winner notified within 7 days. The winner will be contacted via email. If the winner does not reply with their postal address within 14 days then New Look reserves the right to award the prize to another entrant. Our decision is final and no correspondence will be entered into.

      6. Only one entry per person for each prize draw is permitted.

      7. Entries are only valid if the entry is completed correctly in accordance with these Ts&Cs.

      8. To the fullest extent permitted by applicable law, we assume no liability for any claim, loss or damage arising (whether directly or indirectly). We accept no responsibility for any failed, lost or delayed entries.

      9. The prize must be taken as stated and there will be no alternatives.

      10. First names and county of residence of each winner will be available for 30 days after the end of the campaign period and may be obtained by sending a stamped address envelope to 'Guess the Celeb Competition’, CRM Team, New Look Retailers Ltd, 45 Mortimer Street, London, W1W 8HJ, United Kingdom.

      11. This competition may be amended or withdrawn at any time at our discretion.

      12. By entering the competition, the winner gives consent for their name, contact number and address to be passed to a third party provider for fulfilment of the prize, where necessary. Save for the exception above, New Look will not pass any personal data to any third party unless required to do so by law or an appropriate regulatory authority. Any personal data provided will be processed in accordance with the UK Data Protection Act 1998. For full details of our Privacy policy please visit www.newlook.com. By providing your details you expressly consent to these terms.

      13. These Ts&Cs shall be governed by English law.

      Promoter: New Look Retailers Ltd, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered Number 01618428 (“New Look”)

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