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      • Doddle

        Due to recent events in Manchester and the increased security measures throughout the UK, the Birmingham Bullring Doddle store and Leeds Victoria Gate store will not be able to accept any returns from customers until further notice. These particular concession stores are within the Customer Services Desks at the shopping centres, where security has been heightened.

        Collect+

        Following the Government raising the terror threat to critical in the wake of the events in Manchester, two of Collect+ partners, Hammerson and Intu, have decided to turn off the parcels services they operate, until further notice. They have advised that the below sites will not accept returns parcels from customers with immediate effect. Customers will not be able to select these stores for delivery on the website.

        Shopping Centres unable to offer Collect+ service due to terror threat CITY Post Code
        Brent Cross Shopping Centre LONDON NW4 3FP
        Highcross Shopping Centre LEICESTER LE1 4FS
        Silverburn Shopping Centre GLASGOW G53 6AG
        The Oracle Shopping Centre READING RG1 2AG
        The Cabot Circus Centre BRISTOL BS1 3BX
        Union Square Shopping Centre ABERDEEN AB11 5RG
        Westquay Shopping Centre Southampton SO15 1QE
        The Whitgift Centre Croydon CR0 1LP
        Intu Lakeside GRAYS RM20 2ZP
        intu Watford WATFORD WD17 2UB
        intu Eldon Square NEWCASTLE UPON TYNE NE1 7XD
        intu Trafford Centre Lower Main Dome M17 8AA
        intu Metrocentre GATESHEAD NE11 9YG
        intu Broadmarsh NOTTINGHAM NG1 7LL
        intu Potteries STOKE-ON-TRENT ST1 1PS
        intu Derby DERBY DE1 2PL
        intu Chapelfield NORWICH NR1 3SH
        intu Braehead GLASGOW G51 4BN
        intu Bromley Bromley BR1 1DN
        Intu Uxbridge UXBRIDGE UB8 1LA
        Intu Milton Keynes Milton Keynes MK9 3GB
        Intu Merry Hill BRIERLEY HILL DY5 1QX
        Intu Victoria Centre Nottingham NG1 3QE

        No hassle delivery

      • What are my delivery options and how much do they cost?

        Sale & Busy Periods

        To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.

        Delivery Pass

        Sign up to Delivery Pass

        Unlimited delivery & collection on all options including precise next day & evening deliveries.
        Only £9.99 a year.

        Sign Up

        Home Delivery Options Delivered By Cut Off Delivery Times Cost
        Next Day
        UK
        DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99
        Free over £100
        Free with Delivery Pass
        Next Day Evening UK Mail Order by Midnight Delivered between 6pm - 10pm
        7 days a week
        £7.99
        Free over £100
        Free with Delivery Pass
        Nominated Day UK DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99
        Free over £100
        Free with Delivery Pass
        Next Day & Nominated Day - Northern Ireland Nightline Order by Midday Delivery times Mon-Fri between 8am and 6pm £5.99
        Free over £100
        Free with Delivery Pass
        Nominated Evening UK Mail Delivered between 6pm - 10pm
        7 days a week
        £7.99
        Free over £100
        Free with Delivery Pass
        Sunday DPD Precise 5pm on Saturday Delivery times between 9am to 5pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99
        Free over £100
        Free with Delivery Pass
        Standard Hermes 2 - 4 working days £3.99
        Free over £45
        Free with Delivery Pass
        BFPO Hermes 5 - 10 working days £3.99
        Free over £45
        Channel Islands Hermes 4 - 6 working days £3.99
        Free over £45
        Free with Delivery Pass
        Collection Options Delivered by Cut off Delivery Times Cost
        Standard Click & Collect - New Look Stores New Look 3 - 5 working days Free over £19.99
        Free with Delivery Pass
        Collect+ CollectPlus 2 - 4 working days £3.99
        Free over £45
        Free with Delivery Pass
        Doddle (Next Day) Doddle Order by 10pm Available to collect after 2pm next day
        Deliveries Mon - Sat
        £3.99
        FREE over £45
        Free with Delivery Pass
        Next Day Click & Collect - New Look Stores New Look Order by 6pm Available to collect after 2pm next day
        Deliveries Mon - Sat
        £2.99
        FREE over £45
        Free with Delivery Pass

        DELIVERY - MORE INFO

        All UK deliveries are fully trackable.


        Next Day UK

        • Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        • Bank holidays:For bank holiday deliveries, we’re not able to offer a 1-hour time slot when you place your order. However, you will be sent a 1-hour time slot on the day of your delivery.


        Next Day Evening

        • SMS will be sent confirming delivery


        Nominated Day UK

        • Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        • Bank holidays:For bank holiday deliveries, we’re not able to offer a 1-hour time slot when you place your order. However, you will be sent a 1-hour time slot on the day of your delivery.


        Next Day & Nominated Day - Northern Ireland

        • Email & SMS will be sent confirming delivery including a 2-hour delivery window

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm


        Nominated Evening

        • SMS will be sent confirming delivery


        Sunday

        • Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        • Bank holidays:For bank holiday deliveries, we’re not able to offer a 1-hour time slot when you place your order. However, you will be sent a 1-hour time slot on the day of your delivery.


        Standard

        • Delivery dates will be shown at checkout

        • Email & SMS will be sent confirming delivery date*


        BFPO

        • Delivery dates will be shown at checkout

        • Email & SMS will be sent confirming delivery date*


        Channel Islands

        • Delivery dates will be shown at checkout

        • Email & SMS will be sent confirming delivery date*



        COLLECTION - MORE INFO


        Standard Click & Collect - New Look Stores

        • Delivery dates will be shown at checkout for each store

        • only available when you spend £19.99 or over


        Collect+

        • Delivery to 5,800 local convenient stores

        • Open 7 days a week

        • Email & SMS will be sent confirming when order is ready for collection*


        Doddle (Next Day)

        • Email & SMS will be sent confirming when order is ready for collection*


        Next Day Click & Collect -New Look Stores

        • Delivery dates will be shown at checkout for participating stores

        Close

      • Which countries do you deliver to?

        UK mainland, Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses.

        We also deliver to over 100 countries internationally. Please click the International Delivery tab for more details.

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      • Product exclusions for some countries

        Please note we do not deliver:

        - Homeware, Beauty & Fragrance to outside of the UK.
        - Footwear to Australia. This includes all Womens, Mens and Teens shoes, boots, slippers etc.

        Close
        • Delivery Information and FAQs

        • My order has not arrived yet?

          If your order has not arrived by the estimated delivery date, we're here to help. Contact us here

          To provide an efficient service please ensure you have your order confirmation number to hand and details of the items you have ordered.

          Please note that during our Sale period deliveries may take longer.

          Close
        • Do you deliver to work addresses?

          We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

          Close
        • If I can't find the item I'm looking for in store can I order it for delivery to my home?

          Yes, providing it's available. Ask a cashier who will arrange for it to be delivered.

          Close
        • Will I need to sign for the delivery and what happens if there's nobody in?

          If you choose our Express Delivery service the person who receives your parcel at the delivery address will be asked to sign for it. It doesn't matter whether or not it's you. If there's nobody home, the postman may leave a card asking you to collect your parcel or arrange a redelivery.

          There's no need to sign if you use our Standard Delivery service. Don't forget, you can enter delivery instructions at checkout so the postman knows what to do if there's nobody home - such as 'leave it in the shed' or 'drop it off next door at No.13.' If you know you're going to be out, simply ask for your order to be delivered to an alternative address when you checkout - for example a friend's house or your workplace. You can store several different delivery addresses in your Account to make things easier.

          Please note, we are unable to change your delivery address once an order has been placed.

          Close
        • What happens to delivery times on Bank Holidays?

          UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:

          • New Year's Day

          • Good Friday

          • Easter Monday

          • Early May Bank Holiday

          • Spring Bank Holiday

          • Summer Bank Holiday

          • Christmas Day

          • Boxing Day

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        • How do I track my order?

          Log into your Account, select Order History and click on the relevant ‘View Order’ link. All delivery options are fully trackable for the UK. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

          Unfortunately we do not currently offer tracking for International standard orders. Express Delivery for Ireland, France and Germany is fully trackable. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

          Close

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