This is New Look
Delivery
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Delivery

      • No hassle delivery

      • What are my delivery options and how much do they cost?

        Home Delivery Options Delivered By Cut Off Delivery Times Cost
        Next Day
        UK
        DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99 Free over £75
        Next Day Evening UK Mail Order by Midnight Delivered between 6pm - 10pm
        7 days a week
        £7.99 Free over £75
        Nominated Day UK DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99 Free over £75
        Next Day & Nominated Day - Northern Ireland DPD Order by 7pm Delivery times Tue-Sat between 8am and 6pm £5.99 Free over £75
        Nominated Evening UK Mail Delivered between 6pm - 10pm
        7 days a week
        £7.99 Free over £75
        Sunday DPD Precise 3pm on Saturday Delivery times between 9am to 5pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99 Free over £75
        Standard Hermes 2 - 4 working days £3.99 Free over £45
        BFPO Hermes 5 - 10 working days £3.99 Free over £45
        Channel Islands Hermes 4 - 6 working days £3.99 Free over £45
        Collection Options Delivered by Cut off Delivery Times Cost
        Standard Click & Collect - New Look Stores New Look 3 - 5 working days Free over £19.99
        Collect+ CollectPlus 2 - 4 working days £3.99 Free over £45
        Doddle (Next Day) Doddle Order by 10pm Available to collect after 2pm next day
        Deliveries Mon - Sat
        £3.99 FREE over £45
        Next Day Click & Collect - New Look Stores New Look Order by 6pm Available to collect after 2pm next day
        Deliveries Mon - Sat
        £2.99 FREE over £45

        DELIVERY - MORE INFO

        All UK deliveries are fully trackable.

        Next Day UK

        • Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        Next Day Evening

        • SMS will be sent confirming delivery

        Nominated Day UK

        • Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        Next Day & Nominated Day - Northern Ireland

        • Email & SMS will be sent confirming delivery including a 1-hour delivery window

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        Nominated Evening

        • SMS will be sent confirming delivery

        Sunday

        • Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot

        • Tracking and order updates available

        • option to change delivery if required

        • During busy periods deliveries may be made up to 9pm

        Standard

        • Delivery dates will be shown at checkout

        • Email & SMS will be sent confirming delivery date*

        BFPO

        • Delivery dates will be shown at checkout

        • Email & SMS will be sent confirming delivery date*

        Channel Islands

        • Delivery dates will be shown at checkout

        • Email & SMS will be sent confirming delivery date*



        COLLECTION - MORE INFO

        Standard Click & Collect - New Look Stores

        • Delivery dates will be shown at checkout for each store

        • only available when you spend £19.99 or over

        Collect+

        • Delivery to 5,800 local convenient stores

        • Open 7 days a week

        • Email & SMS will be sent confirming when order is ready for collection*

        Doddle (Next Day)

        • Email & SMS will be sent confirming when order is ready for collection*

        Next Day Click & Collect -New Look Stores

        • Delivery dates will be shown at checkout for participating stores



        Sale & Busy Periods

        To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.

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      • How does your delivery service work?

        We use a large network of couriers to deliver your goods from NewLook.com as we realise how important it is you receive them as you expected. Dependent on the size and weight of your parcel and the delivery option you chose we allocate the courier we believe will deliver your order to you in the quickest time.

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      • Which countries do you deliver to?

        UK mainland, Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses.

        We also deliver to over 100 countries internationally. Please click the International Delivery tab for more details.

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      • Product exclusions for some countries

        Please note we do not deliver:

        - Homeware, Beauty & Fragrance to outside of the UK.
        - Footwear to Australia. This includes all Womens, Mens and Teens shoes, boots, slippers etc.

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        • Delivery Information and FAQs

        • My order has not arrived yet?

          If your order has not arrived by the estimated delivery date, we're here to help. Contact us here

          To provide an efficient service please ensure you have your order confirmation number to hand and details of the items you have ordered.

          Please note that during our Sale period deliveries may take longer.

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        • Do you deliver to work addresses?

          We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

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        • If I can't find the item I'm looking for in store can I order it for delivery to my home?

          Yes, providing it's available. Ask a cashier who will arrange for it to be delivered.

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        • Will I need to sign for the delivery and what happens if there's nobody in?

          If you choose our Express Delivery service the person who receives your parcel at the delivery address will be asked to sign for it. It doesn't matter whether or not it's you. If there's nobody home, the postman may leave a card asking you to collect your parcel or arrange a redelivery.

          There's no need to sign if you use our Standard Delivery service. Don't forget, you can enter delivery instructions at checkout so the postman knows what to do if there's nobody home - such as 'leave it in the shed' or 'drop it off next door at No.13.' If you know you're going to be out, simply ask for your order to be delivered to an alternative address when you checkout - for example a friend's house or your workplace. You can store several different delivery addresses in your Account to make things easier.

          Please note, we are unable to change your delivery address once an order has been placed.

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        • What happens to delivery times on Bank Holidays?

          UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:

          • New Year's Day

          • Good Friday

          • Easter Monday

          • Early May Bank Holiday

          • Spring Bank Holiday

          • Summer Bank Holiday

          • Christmas Day

          • Boxing Day

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        • How do I track my order?

          Log into your Account, select Order History and click on the relevant ‘View Order’ link. All delivery options are fully trackable for the UK. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

          Unfortunately we do not currently offer tracking for International standard orders. Express Delivery for Ireland, France and Germany is fully trackable. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

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Ask us your question

For immediate answers, click on the “chat help” option below.

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