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Privacy policy

    • Our privacy policy

      Here at New Look we have recently completed a review of all the cookies on our website. We will soon be making some small changes to provide our customers with a bit more information about them. In the meantime if you have any questions you can always contact us

      • What's our privacy policy?

        At New Look we take your privacy very seriously. This Privacy Policy and our 'Terms of Website Use' explain how we use any personal information we collect about you and your rights to access the personal information we hold about you.
        Information about us: This site is operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our VAT number is GB 429214460. We are registered under the Data Protection Act 1998 under number Z5298484.

      • What information do we collect?

        When you set up an account on or, place an order, enter any competition, promotion or prize draw, upload an image or comment, or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details (except if you are paying via PayPal), when you are placing an order. Required information is identified by an asterisk.

      • What do we use your information for?

        We use your information for the following purposes:

        • To serve website content to you

        • To handle orders, deliver products and process payments and refunds.

        • To communicate with you about your orders.

        • To update our records and generally maintain your account with us.

        • If you contact us, we may keep a record of that correspondence and your contact details.

        • For our statistical or survey purposes to improve this website and its services to you.

        • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.

        • If you consent, to notify you of products or special offers that may be of interest to you.

        • To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.

      • What if I don't want to receive marketing information?

        If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you
        If you prefer not to receive promotional or marketing information from New Look, please un-tick the appropriate box as you go through the registration process.
        Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in My Account, emailing us via our Contact Us form quoting your full name, address and postcode.
        Please remember to include your name, address and postcode along with any correspondence reference you may have.
        Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

      • How do I unsubscribe from newsletters?

        If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails, or for registered customers - change your contact preferences in My Account

      • How do we protect your information?

        Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
        We may vary this in the future if we feel you will benefit from greater security whilst using our site.
        We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

      • Disclosure of your information

        We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law. Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

        We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

        Your personal information and payment card details will be processed by CyberSource Limited and CyberSource Corporation (together "CyberSource") for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by CyberSource and your credit/debit card details are shared with CyberSource and stored by CyberSource outside of the European Economic Area.

        We may carry out fraud and security checks with CyberSource and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, CyberSource and these other organisations may use this information for fraud prevention purposes in the future.

        We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

      • What does third party services mean?

        We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Please do note that you use these services at your own risk and that we can't accept any responsibility for them or for any loss or damage that may arise from your use of them. Please check these policies before you submit any personal data to these websites.

      • Do I have access to my information?

        UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form.

        If you believe that your details are incorrect, you can amend your details by logging onto the My Account section on the website.

      • How can I find out about changes to New Look's privacy policy?

        Any changes we may make to our privacy policy in the future will be posted on this page. This Privacy Policy was last updated on 14th march 2010.

      • Who can I contact at New Look?

        If you have any concerns or questions about our Privacy Policy or your Personal Data, please contact us at

        • Cookie policy

          • What are cookies?

            Cookies are small files of letters and numbers that are downloaded onto your computer or mobile phone or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer/device. If you would like to learn more about cookies in general and how to manage them you can visit

          • Use of cookies on this website

            Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details.

            We use cookies on this website for the following main purposes:

            • For technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products.

            • To distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make when you return to visit this website.

            • To collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and

            • To enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.

            • Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website. Please go to the ‘How To Manage Cookies’ section for information on how to manage and disable cookies. You can also find information on popular browsers and how to adjust your cookie preferences at the following websites:

            • Microsoft Internet Explorer:

            • Netscape Navigator:

          • Flash Cookies

            We may display video content on using Adobe Flash Player. Adobe uses flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website with uses Adobe Flash Player, such as videos.

          • Third Party Cookies

            Some cookies may be set by third parties when you visit this website. These third parties may be suppliers who partner with us to delivery our website, companies that participate with us in affliate marketing programmes and other third parties. These cookies are controlled by the third parties, so please check the third-party website for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.

          • Social Buttons

            If you 'share' content with friends through social networks (such as Facebook, Google and Twitter) you may be sent cookies from these third party websites. We do not control the setting of these cookies, so we advise you to check third-party websites for more information about their cookies and how to manage them.

          • How to manage cookies

            You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

          • Checking which browser you are

            If you are using a PC - go to 'Help' and select the 'About' option. If you are using a MAC - click on the Apple menu within the browser and select the 'About' option.

            Once you know which browser you are using, follow the instructions below to check you have cookies enabled on your computer:

            Checking Cookies - PC

            Microsoft Internet Explorer 6,7,8

            • Go to 'Tools' at the top of your browser window. Select 'Internet Options'. Click on the 'Privacy tab'.

            • Ensure that your Privacy level is set to Medium or below to enable cookies.

            • Mozilla Firefox

            • Go to 'Tools' and select Options.

            • Click the Privacy icon.

            • Click on Cookies and choose 'allow sites to set cookies'.

            • Google Chrome

            • Go to 'Tools' and select Options.

            • Click 'Under the Hood' and select the 'Content settings' button within the 'Privacy' section.

            • Choose 'Allow local data to be set'.

            • Checking Cookies - MAC

              Safari on OSX

            • Click 'Safari' and select 'Preferences'.

            • Click 'Security' and then 'Accept cookies'.

            • Mozilla and Netscape on OSX

            • Click on 'Mozilla' or 'Netscape' and select 'Preferences'.

            • Find 'Cookies' under 'Privacy and Security'.

            • Select 'Enable cookies for the originating web site only'.

            • Microsoft Internet Explorer on OSX

            • Click 'Explorer' and select 'Preferences'.

            • Find 'Cookies' under 'Receiving Files.

            • Select 'Never Ask'.

            • Opera

            • Click 'Menu' and select 'Settings'.

            • Select 'Preferences' and then 'Advanced'.

            • Select 'Accept cookies'.

            • If you are not happy with the way that we use cookies then you should delete New Look cookies having visited the site, or you should browse the site using your browsers anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

              • Account security

                • Why do I need a password for my account?

                  To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact Customer Services straight away to let us know. We can deactivate your account at any time.

                  Third party services

                  We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Please do note that you use these services at your own risk and that we can't accept any responsibility for them or for any loss or damage that may arise from your use of them. Please check these policies before you submit any personal data to these websites.

                • Improving your Password Security

                  In September 2010 we made the way we handle your passwords even more secure. After this date if you have forgotten your password, want to create a new account or want to update an existing password it now has to be at least 7 characters and contain a mix of letters and numbers. Passwords created before this date will continue to work as normal.

                • How secure is my payment?

                  We're working with Visa and MasterCard to make shopping online with a credit card even safer, and to help protect your card against unauthorised use, just like Chip and Pin does. If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard SecureCode page when shopping online. If your bank hasn't yet introduced these measures, here's what you need to know: - Shop online with added security and peace of mind - Your password will be linked to your card, not your computer - This will help prevent unauthorised purchases. How it works: When you reach the checkout at (or any other participating store), you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping. You only have to sign up once, and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information. Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.

                • Your rights

                  You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via the contact form.

                  Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

                • Contact

                  Questions, comments and requests regarding this privacy policy are welcomed and should be sent via the contact form on the Contact Us page


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