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Store Feedback

Been in one of our stores recently? Talk to us.



Impressed? Let us know why and we’ll make sure your feedback gets back to the people who made your experience great.

If you weren’t happy with the service, we want to know about that too. Tell us where we went wrong so we can improve things for your next visit, and let us know if you’d like us to give you a call (within 24hrs) to sort anything out.

To give us your feedback, fill in the New Look Listens Store Survey now and – to say thank you – we’ll automatically enter you into a monthly draw to win a £250 gift card. Click here for Terms & Conditions.

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
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Sometimes we can sort things over the phone, if you are happy for us to give you a call please include a contact phone number

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