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Terms & conditions

To print our T&Cs Terms of Sale click here

This section, (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website www.newlook.com (our site) and the terms of use on which you may make use of our social media site www.daily.newlook.com (NL Daily).Please read these terms and conditions carefully before using either of our sites or ordering any Products.

 

  • Terms of sale


    • What The Fashion

      Terms and Conditions of Purchase:

      1. Purchases are limited to one item per customer.
      2. Discounts (including but not limited to student, staff, defence force and Blue Light discounts, bounce back offers and spend stretch offers etc.) cannot be applied to purchases of any items within the ‘What the Fashion’ range.
      3. Items within the ‘What the Fashion’ range are made available for purchase on a limited basis and on a first come first served basis; New Look stores will hold minimal volumes of What The Fashion items. Once sold out, ‘What the Fashion’ items will not be restocked either in-store or online.
      4. New Look reserves to right to suspend or discontinue the sale of ‘What the Fashion’ items at any time at its sole discretion. If you have any questions about the ‘What the Fashion’ range or require further information, please ask in store or visit newlook.com.
      5. The retailer is New Look Retailers Limited (“New Look”). New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ. Registered number 1618428.

    • Tracking your order

      Log into your Account, select Order History and click on the relevant ‘View Order’ link. All delivery options are fully trackable for the UK. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

      Unfortunately we do not currently offer tracking for International standard orders. Express Delivery for Ireland, France and Germany is fully trackable. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

    • Information about us

      www.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our Value Added Tax number is GB 429214460.

    • Ordering products

      After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

    • Availability

      All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit, debit or store card we will not charge you for products which are not available. If you pay using PayPal, a New Look gift card or a New Look eGift card any payment made for products which are not available will be credited back to your PayPal account, New Look gift card or New Look eGift card (as applicable). If you paid with a combination of payment card and Gift Card, we'll refund anything you paid for with your Gift Card first, and then refund any outstanding credit you are owed on to your original payment card.

    • Ordering errors

      You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process.

    • Prices

      Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
      Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

    • Payment

      We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by New Look store card, New Look gift cards, New Look eGift cards and PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. We will not charge your credit, debit or store card until we dispatch your order. Any order placed using PayPal, a New Look gift card or New Look eGift card will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account, New Look gift card or New Look eGift card (as applicable). Please note that items bought via PayPal can only be refunded using gift vouchers if they are returned to a store. Items returned by post will be refunded to your PayPal account. Please keep your New Look gift card / New Look eGift card safe. We will only refund to the same New Look gift card or New Look eGift card you used for payment.

    • Delivery Pass

      1. The New Look Delivery Pass costs £9.99 and is valid for a period of 12 months.
      2. The New Look Delivery Pass is only available to those currently residing in the UK and for deliveries and collections to a UK address.
      3. Once you subscribe to the New Look Delivery Pass you are free to use all delivery options available on our website, including click and collect, at no extra cost.
      4. The delivery pass is not available for orders placed in store and can only be used for orders placed on newlook.com
      5. In order to subscribe to the New Look Delivery Pass you must have a valid New Look account and be logged in to create the subscription.
      6. You can order using the New Look Delivery Pass as often as you like and there is no minimum spend.
      7. To purchase the New Look Delivery Pass please add the delivery option to your bag while placing an order online. Any items bought at the same time as the subscription will be sent to you using the New Look Delivery Pass. Both the items and the subscription to the delivery service will be charged on the same order.
      8. New Look Delivery Pass, and any other additional items purchased at the same time, cannot be bought in conjunction with any other offer or discount.
      9. The delivery pass will not automatically renew. New Look will contact you before your renewal is due to make you aware of the upcoming expiry.
      10. Provided you have not made any additional purchases using the New Look Delivery Pass you are entitled, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your subscription up to 14 days after your first payment is taken or after your subscription is automatically renewed. To cancel your subscription using this right please contact our Customer Service team.
      11. Once you have placed your second order using the New Look Delivery Pass you cannot cancel your subscription. However you are welcome to cancel your first order, including your subscription, before your items have been shipped, and we will be happy to offer you a full refund.
      12. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.
      13. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.
      14. The New Look Delivery Pass can only be used for personal use and should not be used for any business purposes.
      15. All delivery and collection options can be viewed here , along with the delivery timescales
      16. We will always endeavour to get your order to you in line with our delivery timescales. However in times of high demand we may struggle to get your order to you using your preferred delivery option. In these situations we reserve the right to choose an alternative delivery method for you and your order may be delayed. In busy times we will endeavour to keep you up to date with all changes to our usual Delivery Pass and we will ensure the New Look Delivery Pass returns to normal as quickly as possible.
      17. New Look reserves the right to terminate your New Look Delivery Pass subscription at any time. We will offer refunds at our discretion but no refund will be given to any customer who has breached these terms and conditions or has taken part in illegal or fraudulent activity relating to the New Look Delivery Pass service.

      New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered number 1618428.

    •  

    • General Terms and Conditions

      Back to top

      • Gift cards and eGift cards


        Gift cards and eGift cards can be purchased online at http://giftcards.newlook.com. This site is operated and managed by The Voucher Market Limited, trading as WeGift (‘TVM’). TVM’s registered office is Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. Company number: 09281949 and VAT registration number is: 253 058 810.

        If you purchase gift cards or eGift cards through TVM you accept their terms and conditions which are as follows:

        DEFINED WORDS: In these terms and conditions a capitalised word has a particular meaning. This paragraph explains the meaning of some of those capitalised words by showing the relevant words in brackets after their meaning. Other meanings are explained in other paragraphs in the same way. These terms and conditions (“Terms”) relate to the supply of any of the products (“Products”) and/or services (“Services”) listed on this website at http://giftcards.newlook.com (“Website”). Any reference in these Terms to “we”, “us” or “our” is a reference to TVM and any reference to “you” or “your” is a reference to any user of the Website and, where relevant, the recipient of any Product or Service from the Website (“Recipient”).

        THESE TERMS ARE BINDING: Please read these Terms carefully and make sure that you understand them before using the Website including to use any Services and/or order any Products. If you do not understand any of these Terms you can ask us to explain them further using the email address given below. Your use of the Website indicates your unconditional agreement that you accept and agree to be bound by the Terms in effect at the time of usage. We may alter all or any part of these Terms (including the Products and Services which are available from the Website) at any time. If you register with the Website we will notify you by email if these Terms change. If you do not register with the Website you will need to check the 'last updated' information at the top of these Terms to confirm if they have changed since you last read them. If you do not accept the Terms, you should not use the Website. You should review these Terms regularly as your continued use of the Website means you accept the Terms as modified. Please understand that if you refuse to accept the Terms, you will not be able to order any Products from the Website.

        These Terms were last updated on: 1st March 2017
        You should print a copy of these Terms for future reference.

      • Gift cards and eGift cards - General

        1. The Products available via the Website may include the following as well as others:
        i. physical gift cards ("Gift Cards"); and
        ii. digital gift cards (“eGifts”).
        2. The Services available via the Website may include the following as well as others:
        i. the customisation of eGifts with interactive wrapping paper, pictures and videos ("Digital Wrapping").
        3. Gift Cards and eGifts shall in each case be treated as cash.
        4. The sale of New Look Gift Cards and eGifts made via the Website ("Website Sales") are managed by TVM.
        5. Gift Cards and eGifts purchased via Website Sales can be purchased in £Sterling with a minimum value of £1 and a maximum value of £250.
        6. Payment for Gift Cards and eGifts can be made via VISA or MasterCard, debit or credit card.
        7. Each transaction is subject to fraud checks and TVM reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.

      • Ordering from us

        8. To purchase a Gift Card, add the Gift Card to your basket. When your order has been processed and we have taken payment, you will receive and email (within 24 hours from the time of purchase during normal business hours from Monday to Friday) with confirmation of your purchase. Your Gift Card will be delivered based on your Delivery Type selection (see clause 26 and 27, “Despatch of Orders”). TVM and New Look accept no responsibility for the customer inputting the incorrect delivery address to which the Gift Card should be delivered.
        9. To purchase an eGift, add the eGift to your basket. When your order has been processed and we have taken payment, you or the Recipient of your order will receive an email (within 24 hours from the time of purchase during normal business hours from Monday to Friday) containing a link to the purchased eGift. TVM and New Look accept no responsibility for the customer inputting the incorrect email address to which the eGift should be delivered.
        10. If you are sending an e-Gift to yourself to print at home, the email Recipient will receive an email containing a link to the purchased eGift. Once the Recipient has received the email with the link to the eGift you will receive a PDF attachment. This PDF is your eGift.
        11. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Neither TVM nor New Look has any liability for lost, stolen or damaged Gift Cards once risk has passed to the customer at time of delivery.
        12. If you do not have enough funds on your Gift Card or eGift to cover the total cost of your order (including delivery), you can split payment between your Gift Card or eGift respectively and another payment method. If you do have enough funds on your Gift Card or eGift to cover the total cost of your order, split payment will not apply.
        13. If you use an eGift as split payment for a purchase (part eGift, part debit/credit card or cash) and you subsequently return the purchase, the eGift will be refunded first and the remaining balance will be refunded to the other method of payment originally used.
        14. Once your payment has been received the following cancellation and refund policies apply under the following circumstances:
        i. full refunds are offered for faulty or damaged Gift Cards;
        ii. if a Gift Card is yet to be despatched, a full refund will be offered;
        iii. if a Gift Card has been despatched and still has the full balance on the Gift Card, a refund will be offered minus any delivery charges of the gift card;
        iv. f an eGift has been delivered and still has the full balance on the eGift, a full refund will be offered;
        v. if a Gift Card has been despatched and part/all of the balance has been used, no refund will be offered; or
        vi. if an eGift has been delivered and part/all of the balance has been used, no refund will be offered.
        15. Any request for refunds can be made by contacting New Look customer services on 0344 499 6690.
        16. The Gift Card or eGift will be valid for 24 months from the date of order. Any balance remaining will be deducted to nil and forfeited.
        17. TVM is not directly linked to New Look or any New Look company and TVM cannot take responsibility for products and services offered by New Look or New Look companies. In addition, New Look shall not be responsible for services offered by TVM and its associated companies.
        18. The collection and management of your credit card data and personal information which is collected, processed and managed is solely used to authorise payment and is not held by TVM or New Look. Any personal data collected will be processed in accordance with the Data Protection Act 1998.
        19. Gift Card and/or eGift quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately to New Look Customer Service by calling 0344 499 6690. Neither TVM nor New Look can be held responsible for any shortage or loss of any Gift Cards not notified to TVM within seven working days of delivery or the specified delivery date in respect of lost cards.
        20. Payment is taken at the time of purchase of the Gift Card. Cleared payment is required prior to the despatch of orders. Your credit/debit card statement will read "The Voucher Market Ltd”. TVM cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
        21. Breach of these terms and conditions by you will entitle TVM and/or New Look to seek the appropriate legal remedy available for injunction, damages or otherwise.
        22. Whilst the contents of the gift card website are checked for accuracy, TVM cannot be held responsible for omissions or errors or any statements made on the site. Nor is TVM responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.
        23. The images on the website including trademarks can only be used with the permission of New Look.
        24. Register your eGift at http://www.newlook.com/campaign/8/campaign.jsp to protect the card against loss or theft. Neither TVM nor New Look are able to replace eGifts if damaged, lost, intercepted or stolen.
        25. Gift Cards and eGifts can be redeemed in UK stores and online using the 16-digit number and 4-digit pin number. Customers must print the eGift to redeem the eGift in store.

      • Despatch of orders

        26. Gift Cards ordered through Website Sales will be sent to the delivery address stated on the individual order. Deliveries will be made using First Class post, Registered Signed For or Special Delivery via Royal Mail, as specified on the order. Orders sent by Registered and Special Delivery will require a signature on arrival.
        27. Gift Cards will normally be despatched within three working days unless a later delivery date is specified. During busy periods, despatch can take up to 7 working days. Orders sent by Special Delivery will be delivered before 1pm the next working day. Orders must be placed and paid for by 2pm to qualify for Special Delivery. Where possible TVM will try to meet all delivery requirements but neither TVM nor New Look shall be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. A Loss in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.

      • Digital wrapping

        28. You may not use this Service for any illegal activities.
        29. If you violate these rules, we may remove the offending content or block any future use of the Service.
        30. Rights we grant you
        i. We grant you a personal, UK, royalty-free, non-assignable, non-exclusive, revocable and non-sublicensable licence to access and use the Service. This licence is for the sole purpose of letting you use and enjoy the Service for the purpose of sending a personal eGift.
        ii. You may not copy, modify, distribute, sell or lease any part of our Service, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission to do so.
        31. Rights you grant us
        i. Our Service lets you create, upload, post, send, receive and store content. When you do that, you retain whatever ownership rights in that content you had to begin with. But you grant us a licence to use that content.
        ii. For all Services you grant TVM and our affiliates a worldwide, royalty-free, sublicensable and transferable license to host, store, use, display, reproduce, modify, adapt, edit, publish and distribute that content. This licence is for the limited purpose of operating, developing, providing, promoting and improving the Services and researching and developing new ones.
        iii. Though we’re not required to do so, we may access, review, screen and delete your content at any time and for any reason, including if we think your content violates these Terms. However, you alone remain responsible for the content you create, upload, post, send or store through the Service.
        iv. The Services may contain advertisements. In consideration for TVM letting you access and use the Services, you agree that we, our affiliates and our third-party partners may place advertising on the Services. Because the Services contain content that you and other users provide us, advertising may sometimes appear near your content.
        32. The content of others
        i. As the Recipient of an eGift, much of the content on our Services is produced by users, publishers and other third parties. Whether that content is posted publicly or sent privately, the content is the sole responsibility of the person or organisation that submitted it. Although TVM reserves the right to review or remove all content that appears on the Services, we do not necessarily review all of it.
        So we can't – and don't – take responsibility for any content that others provide through the Services.
        ii. Through these Terms, we make clear that we don't want the Services to be put to bad use. But because we don't review all content, we cannot guarantee that content on the Services will always conform to our Terms.

      • Conduct & Safety

        33. We try hard to keep our Services a safe place for all users. But we can’t guarantee it. That’s where you come in. By using the Services, you agree that:
        i. you will not use the Services for any purpose that is illegal or prohibited in these Terms;
        ii. you will not use any robot, spider, crawler, scraper or other automated means or interface to access the Services or extract other users' information;
        iii. you will not use or develop any third-party applications that interact with the Services or other users’ content or information without our written consent;
        iv. you will not use the Services in a way that could interfere with, disrupt, affect negatively or inhibit other users from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of the Services;
        v. you will not post content that contains pornography, graphic violence, threats, hate speech or incitements to violence;
        vi. you will not upload viruses or other malicious code or otherwise compromise the security of the Services;
        vii. you will not attempt to circumvent any content-filtering techniques we employ or attempt to access areas or features of the Services that you are not authorised to access;
        viii. you will not probe, scan or test the vulnerability of our Services or any system or network;
        ix. you will not encourage or promote any activity that violates these Terms.
        34. By accepting an eGift, the Recipient is deemed to have agreed and assumed the rights and obligations of these Terms.

      • Privacy

        35. Your privacy matters to us. You can learn how we handle your information when you use our Services by reading our privacy policy. We encourage you to give the Privacy Policy a careful look, because by using our Services, you agree that TVM can collect, use and share your information consistent with that policy.
        36. Respecting other people’s rights TVM respects the rights of others. And so should you. You therefore may not use the Services in a manner that:
        i. violates or infringes someone else’s rights of publicity, privacy, copyright, trademark or other intellectual-property right;
        ii. bullies, harasses or intimidates;
        iii. defames;
        iv. spams or solicits our users.
        37. You must also respect TVM’s rights. These Terms do not grant you any right to:
        i. use branding, logos, designs, photographs, videos or any other materials used in our Services;
        ii. copy, archive, download, upload, distribute, syndicate, broadcast, perform, display, make available or otherwise use any portion of the Services or the content on the Services except as set forth in these Terms;
        iii. use the Services, any tools provided by the Services or any content on the Services for any commercial purposes without our consent.
        38. In short: you may not use the Services or the content on the Services in ways that are not authorised by these Terms. Nor may you help anyone else to do so.

      • Copyright

        39. TVM honours the requirements set out in the Copyright, Designs and Patents Act 1988. We therefore take reasonable steps to expeditiously remove from our Services any infringing material that we become aware of. And if TVM becomes aware that one of its users has repeatedly infringed copyrights, we will take reasonable steps within our power to terminate the user’s account.
        40. We make it easy for you to report suspected copyright infringement. If you believe that anything on the Services infringes a copyright that you own or control, please contact newlookgiftcards@wegift.io.

      • Third party services

        41. If you use a service, feature or functionality that is operated by a third party and made available through our Services (including Services we offer jointly with the third party), each party’s terms will govern the respective party’s relationship with you. TVM is not responsible or liable for a third party’s terms or actions taken under the third party’s terms.

      • Modifying the services & Termination

        42. We’re relentlessly improving our Services and creating new ones all the time. This means that we may add or remove features, products or functionalities and we may also suspend or stop the Services altogether. We may take any of these actions at any time and, when we do, we may not provide you with any notice beforehand.
        43. TVM may also terminate these Terms with you at any time, for any reason, and without advance notice. This means that we may stop providing you with any Services, or impose new or additional limits on your ability to use our Services.
        44. Regardless of who terminates these Terms, both you and TVM continue to be bound by clauses 5, 7, 11, 17-23 and 25 of the Terms.

      • Disclaimer

        45. We try to keep the Services up and running and free of annoyances, but we make no promises that we will succeed.
        46. The Products and Services are provided “as is” and “as available” and to the extent permitted by law without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In addition, while TVM attempts to provide a good user experience, we do not represent or warrant that:
        i. the services will always be secure, error-free or timely;
        ii. the services will always function without delays, disruptions or imperfections; or
        iii. that any content, user content or information you obtain on or through the services will be timely or accurate.
        47. TVM takes no responsibility and assumes no liability for any content that you, another user or a third party creates, uploads, posts, sends, receives or stores on or through our services. you understand and agree that you may be exposed to content that might be offensive, illegal, misleading or otherwise inappropriate, none of which TVM will be responsible for.

      • Limitation of liability

        48. We use reasonable care and skill to provide our Products and/or Services in accordance with our specifications but:
        i. the Products and/or Services are provided "as is";
        ii. we cannot and do not guarantee that the Products and/or Services will meet your requirements.
        49. We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms.
        50. Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order.
        51. We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise:
        i. for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption;
        ii. any loss or corruption of data;
        iii. any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising.
        52. Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law.
        53. We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.
        54. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your access and use of the Website, Gift Card or eGifts,
        55. In no event will TVM’s aggregate liability for all claims relating to our Services exceed the greater of £100 or the amount you paid TVM if any, in the last 12 months.
        56. The provisions of this section shall survive the termination or expiry of these Terms.

      • Entire agreement

        57. These Terms set out the basis of our contract. To protect your own interests please read the Terms carefully before ordering. If you are uncertain as to your rights under them or you want any explanation about them please contact us for clarification.

      • Governing law & jurisdiction

        58. The Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

      • Severability

        59. If any paragraph or sub-paragraph of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other paragraphs and sub-paragraphs of these Terms shall not be affected and they shall remain in full force and effect.

      • Third party rights

        60. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

      • Miscellaneous

        61. All other communications should be provided to New Look Customer Service on:
        Tel: 0344 499 6690
        Email: newlookgiftcards@wegift.io

      • General Terms and Conditions - Other


      • WEEE compliance

        The UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allows you to recycle your old electrical products, free of charge.

        In the UK, Government estimates show that we throw away over two million tonnes of electrical waste each year, mostly into landfill. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.

        New Look have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distribution Take Back Scheme (DTS).

        To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

        Read our guide to recycling electrical and electronic products here.

        Your information

        We will process personal information about you in accordance with our Privacy Policy.

      • Product colours

        We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
        This does not affect your statutory rights.

      • Events outside our control

        We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look. employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

      • Entire agreement

        These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised New Look employee.

      • Our right to vary these Terms and Conditions

        We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

      • Law and Jurisdiction

        This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

      • Changes to our Terms of Sale

        Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 22 November 2016.

      • Contact us

        If you have any questions please contact us.

      • Privacy of Children on Our Website

        Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.

        In order to contract with New Look you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. New Look retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be New Look or may in some cases be a third party. Where a contract is made with a third party New Look is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

    •  

    • Delivery, Collection, and Returns

      Back to top

      • Delivery


        Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.
        When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

      • UK Delivery & Collection options

        Home Delivery Options Delivered By Cut Off Delivery Times Cost
        Next Day
        UK
        DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99
        Free over £100
        Free with Delivery Pass
        Next Day Evening UK Mail Order by Midnight Delivered between 6pm - 10pm
        7 days a week
        £7.99
        Free over £100
        Free with Delivery Pass
        Nominated Day UK DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99
        Free over £100
        Free with Delivery Pass
        Next Day & Nominated Day - Northern Ireland Nightline Order by Midday Delivery times Mon-Fri between 8am and 6pm £5.99
        Free over £100
        Free with Delivery Pass
        Nominated Evening UK Mail   Delivered between 6pm - 10pm
        7 days a week
        £7.99
        Free over £100
        Free with Delivery Pass
        Sunday DPD Precise 7pm on Saturday Delivery times between 9am to 5pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm. £5.99
        Free over £100
        Free with Delivery Pass
        Standard Hermes   2 - 4 working days £3.99
        Free over £45
        Free with Delivery Pass
        BFPO Hermes   5 - 10 working days £3.99
        Free over £45
        Channel Islands Hermes   4 - 6 working days £3.99
        Free over £45
        Free with Delivery Pass
        Collection Options Delivered by Cut off Delivery Times Cost
        Standard Click & Collect - New Look Stores New Look   3 - 5 working days Free over £19.99
        Free with Delivery Pass
        Next Day Click & Collect - New Look Stores New Look Order by 6pm Available to collect after 2pm next day
        Deliveries Mon - Sat
        £2.99
        Free over £45
        Free with Delivery Pass
        Collect+ CollectPlus   2 - 4 working days £3.99
        Free over £45
        Free with Delivery Pass
        Doddle (Next Day) Doddle Order by 10pm Available to collect after 2pm next day
        Deliveries Mon - Sat
        £3.99
        Free over £45
        Free with Delivery Pass

         

      • DELIVERY - MORE INFO

        All UK deliveries are fully trackable.

      • Next Day UK

        Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot
        Tracking and order updates available
        Option to change delivery if required
        During busy periods deliveries may be made up to 9pm

      • Next Day Evening

        SMS will be sent confirming delivery

      • Nominated Day UK

        Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot
        Tracking and order updates available
        Option to change delivery if required
        During busy periods deliveries may be made up to 9pm

      • Next Day & Nominated Day - Northern Ireland

        Email & SMS will be sent confirming delivery including a 1-hour delivery window
        Tracking and order updates available
        Option to change delivery if required
        During busy periods deliveries may be made up to 9pm

      • Nominated Evening

        SMS will be sent confirming delivery

      • Sunday

        Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot
        Tracking and order updates available
        Option to change delivery if required
        During busy periods deliveries may be made up to 9pm

      • Standard

        Delivery dates will be shown at checkout
        Email & SMS will be sent confirming delivery date*

      • BFPO

        Delivery dates will be shown at checkout
        Email & SMS will be sent confirming delivery date*

      • Channel Islands

        Delivery dates will be shown at checkout
        Email & SMS will be sent confirming delivery date*

      • Sale & Busy Periods

        To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.

      •  

      • International Delivery


        We now deliver to over 125 countries around the world.

        We offer FREE STANDARD WORLDWIDE delivery on orders over £55

        We offer FREE EXPRESS DELIVERY in selected countries * Minimum Thresholds Apply.

        Click here to see your delivery options by country.

      • Deliveries outside of the UK

        Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK.

        Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to destinations outside the UK may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

      •  

      • Collection


      • Standard Click & Collect - New Look Stores

        Delivery dates will be shown at checkout for each store
        Only available when you spend £19.99 or over

      • Collect+

        Delivery to 5,800 local convenient stores
        Open 7 days a week
        Email & SMS will be sent confirming when order is ready for collection*

      • Doddle (Next Day)

        Email & SMS will be sent confirming when order is ready for collection*

      • Next Day Click & Collect - New Look Stores

        Delivery dates will be show at checkout for participating stores

      •  

      • Returns


      • Your Return options

        Return Option Cost More info
        New Look Stores FREE Return to UK Stores within 28 days from the receipt of goods
        Collect+ FREE Attach the free returns label provided on your despatch note
        Visit www.collectplus.co.uk to find your nearest store
        You can also track your parcel once you've sent it back using the link above
        Items to be returned within 28 days from receipt of goods
        Doddle FREE Drop off your parcel at any Doddle store No need to print any labels
        Visit www.doddle.com/locations to find your most convenient store
        You can also track your parcel once you've sent it back using the link above Items to be returned within 28 days from receipt of goods
        By Post At your own cost Items to be returned within 28 days from receipt of goods
        Please remember to get a proof of postage receipt
      •  

      • Store returns policy

        We hope you will be delighted with everything you have bought from us, but if you change your mind for any reason, we are happy to refund or exchange any unsuitable items in perfect condition within 28 days of purchase with a valid receipt /e-receipt (excluding cosmetics, perfumery, lingerie, swimwear and pierced jewellery for hygiene reasons). Please note: there are a few exceptions outlined below.

        If you don't have your receipt we will exchange/refund in store credit at the current selling price.
        All refunds will be issued to the original method of payment and in the original tender currency.

        Refund exceptions:
        1. For hygiene reasons we cannot accept change of mind returns on cosmetics, underwear, swimwear, piercings, hair products, fragrances and food.
        2. Exchanges can only be made in store.
        3. Sale items purchased in store are eligible for exchange or store credit only but sale items purchased online can be fully refunded by post or in-store within 14 days of receiving the goods. Sale items purchased online and returned to store after 14 days, but before 28 days, are eligible for an exchange or store credit only. Items returned will be refunded for the amount paid.
        4. Multi-Retail vouchers (i.e. Love 2 shop, One 4 all, Shopping Centre vouchers) PayPal purchases returned in store will be refunded in the form of a New Look Gift Card.

      • Online returns policy

        We hope you will be delighted with everything you have bought from us online, but if you change your mind for any reason, we are happy to refund or exchange any unsuitable items in perfect condition within 28 days of purchase with a valid dispatch note. Please note: There are a few exceptions outlined below.

        You can return items to us with one of the following options:
        1. Free returns or exchanges in UK STORES. New Look stores outside the UK are unable to refund or exchange internet purchases, this can only be done by post.
        2. By POST from UK & International addresses. Please remember to get a proof of postage receipt.
        3. Free returns in the UK via COLLECT +.

        All refunds will be issued to the original method of payment and in the original tender currency.

        Refund exceptions:
        1. For hygiene reasons we cannot accept change of mind returns on cosmetics, underwear, swimwear, piercings, hair products, fragrances and food.
        2. Exchanges can only be made in store. No exchanges can be made via the fulfilment centre.
        3. Sale items purchased online can be fully refunded by post or in store by notifying us within 14 days of receiving the goods. Once you have notified us you will have 14 days to return the product to us.
        4. PayPal purchases returned in store will be refunded in the form of a New Look Gift Card.

      • CollectPlus Returns policy

        CollectPlus returns are FREE
        Drop off your parcel at one of over 5,800 local convenient stores
        Visit www.collectplus.co.uk to find your nearest store
        Stores are open from early until late, 7 days a week
        You can also track your parcel once you've sent it back via above link
        Items must be returned within 28 days from despatch for a refund

      • Doddle Returns policy

        Doddle returns are FREE
        Bring your parcel to any Doddle store.
        Visit www.doddle.com/locations to find your most convenient store.
        Stores are open from early until late, 7 days a week.
        You can also track your parcel once you've sent it back at www.doddle.com
        Items must be returned within 28 days from despatch for a refund.

      • Cancellation Rights

        Consumer Contracts Regulations 2013

        This legislation offers you the following cancellation rights when you buy online or by phone:

        - You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
        - Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
        - If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
        - To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You can cancel by going to the "Ask us your question" box here and choose Returns & Refunds as the email subject. Complete all the details. In the "ask question" box, please enter “Cancelling Order” at the top (where it says “type your question in here”). Then give details of why you would like to cancel your order with New Look.
        - If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
        - We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

      • Reasonable care

        If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:

        - You can open the packaging to look at and try on the products as you would in our store but please retain and return the original packaging.
        - You must not try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
        - Shoes must not be worn outside and no scuffing should appear on the sole.
        - Tags and hygiene strips must not be removed from any items (for example swimwear).
        - For hygiene reasons we cannot accept change of mind returns on cosmetics, underwear, swimwear, piercings, hair products, fragrances and food.
        - The products are your responsibility until they reach our fulfilment centre, therefore we recommend that you use a postal service that insures you for the value of the products you are returning and you should obtain proof of postage from the postal service you choose.
        - You are responsible for the cost of returning the products to us.

        If you fail to take reasonable care of the products before returning them to us, your refund may be refused or you may have to compensate us.

        Please note: The above returns policy refers to change of mind only and does not affect your statutory rights.

      • Risk and title

        The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

    •  

    • Terms of Website use

      Back to top

      • What does 'terms of use' mean?

        This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.newlook.com (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

      • Information About Us

        www.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our Value Added Tax number is GB 429214460.

      • Purchasing Products through our site

        The purchase of Products through our site is governed by our Terms of Sale.

      • Your Personal Information

        When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.
        We process personal information about you in accordance with our Privacy Policy.

      • Password and account security

        To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact Customer Services straight away to let us know. We can deactivate your account at any time.

      • Third party services

        We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

      •  

      • Liability


        Our liability for Products which you may purchase through our site is subject to our Terms of Sale.
        We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for Products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

      • Intellectual property

        "New Look" is a registered trademark of New Look Limited.
        We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.
        You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

      • Acceptable use

        Certain areas of our site may enable you to enter some content of your own, such as the 'email a friend' facility. In such cases, the content must not:

        - Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
        - Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
        - Infringe any copyright, database right or trade mark of any other person.
        - Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
        - Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
        - Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

      • Site availability

        If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

      •  

      • Viruses, hacking and other offences


        You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

        By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

      • Linking to our site

        You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

        Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

      • Variations

        We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

      • Severability

        If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

      • Complaints

        At newlook.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us here

      • Law and Jurisdiction

        Our website, any content contained herein and these Terms of Use are governed by and construed in accordance with English Law. Any dispute between us regarding this website or arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

      • Changes to our Terms of Use

        Any changes we may make to our Terms of Use in the future will be posted on this page. These Terms of Use were last updated on 11 November 2011.

    •  

    • Privacy Policy

      Back to top

      • What is New Look's privacy policy?

        At New Look we take your privacy very seriously. This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

        Information about us:
        This site is operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our VAT number is GB 429214460. We are registered under the Data Protection Act 1998 under number Z5298484.

      • What information does New Look collect?

        When you set up an account with us on www.newlook.com and/or www.daily.newlook.com, place an order, upload an image, upload a comment, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and/or a password. We will also require your credit/debit card details (except if you are paying via PayPal) when you are placing an order. Required information is identified by an asterisk, below.

        We may obtain information about your use of our site to help us develop and improve it further.

      • What do we use your information for?

        We use your information for the following purposes:

        - To serve website content to you.
        - To handle orders, deliver products and process payments and refunds.
        - To communicate with you about your orders.
        - To update our records and generally maintain your account with us.
        - If you contact us, we may keep a record of that correspondence and your contact details.
        - For our statistical or survey purposes to improve this website and its services to you.
        - To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
        - If you consent, to notify you of products or special offers that may be of interest to you.
        - To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
        - To help us develop and improve it further.

      •  

      • Account Security


      • Why do I need a password for my account?

        To access your stored data on our site, you will need to input your account and password details (login details). You're responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact Customer Services straight away to let us know. We can deactivate your account at any time.

      • Improving your Password Security

        In September 2010 we made the way we handle your passwords even more secure. After this date if you have forgotten your password, want to create a new account or want to update an existing password it now has to be at least 7 characters and contain a mix of letters and numbers. Passwords created before this date will continue to work as normal.

      • How secure is my payment?

        We're working with Visa and MasterCard to make shopping online with a credit card even safer, and to help protect your card against unauthorised use, just like Chip and Pin does.

        If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard SecureCode page when shopping online.

        If your bank hasn't yet introduced these measures, here's what you need to know:
        - Shop online with added security and peace of mind
        - Your password will be linked to your card, not your computer
        - This will help prevent unauthorised purchases.

        How it works: When you reach the checkout at newlook.com (or any other participating store), you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the on-screen prompts, create a password, and continue shopping. You only have to sign up once, and can then use your password for any future online purchases.
        Alternatively, you can contact your bank directly for more information.

        Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.

      • How do you protect my information?

        Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

        We may vary this in the future if we feel you will benefit from greater security whilst using our site.

        We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

      • What are cookies?

        A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Data collected using cookies is statistical in nature and indicates a users' browsing actions and patterns. It does not identify any individual. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping bag. Most browsers allow you to turn off cookies. If you want to know how to do this, have a look at the help menu on your browser. If you choose not to accept cookies, your user experience on our site may be affected.

        We use cookies to:

        - Estimate our audience size and usage pattern.
        - Store information about your preferences, and so allow us to customise our site according to your individual interests.
        - Speed up your searches.
        - Recognise you when you return to our site.

      • Disclosure of your information

        We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

        Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

        We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. . In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

        Your personal information and payment card details will be processed by CyberSource Limited and CyberSource Corporation (together "CyberSource") for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by CyberSource and your credit/debit card details are shared with CyberSource and stored by CyberSource outside of the European Economic Area.

        We may carry out fraud and security checks with CyberSource and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, CyberSource and these other organisations may use this information for fraud prevention purposes in the future.

        We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

      • Do I have access to my information?

        UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form. If you believe your details are incorrect, and you are a registered with www.newlook.com you can amend your details by logging onto your My Account on the website.

        If you believe your details are incorrect, and you are a registered with www.newlook.com you can amend your details by logging onto your My Account on the website.

      • What if I don't want to receive marketing information?

        If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you

        If you prefer not to receive promotional or marketing information from New Look, please un-tick the appropriate box as you go through the registration process.

        Alternatively, you can opt-out of receiving promotional or marketing information at any time by changing your contact preferences in My Account, or by emailing us via our Contact Us form quoting your full name, address, and postcode.

        Please remember to include your name, address and postcode along with any correspondence reference you may have.

        Please note that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

      • How do I unsubscribe from newsletters?

        If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails, or for registered customers - change your contact preferences in My Account.

      • How can I find out about changes to New Look's privacy policy?

        Any changes we may make to our privacy policy in the future will be posted on this page. This Privacy Policy was last updated on 29th March 2011.

    •  

    • NL DAILY

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      • Terms of website use

        This section (together with our Terms and Conditions and any other documents referred to in it) tells you the terms of use on which you may make use of our website www.daily.newlook.com, whether as a guest or a registered user (NL Daily). Please read these terms of use carefully before you start to use this site. By using NL Daily, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using NL Daily.

      • Information about us

        www.daily.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 01618428. Our Value Added Tax number is GB 429214460.

        We may obtain information about your use of our site to help us develop and improve it further.

      • Accessing NL Daily

        Access to NL Daily is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on NL Daily without notice (see below). We will not be liable if for any reason NL Daily is unavailable at any time or for any period.

        From time to time, we may restrict access to some parts of NL Daily, or our entire NL Daily site, to users who have registered with us.

        If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

        When using NL Daily, you must comply with the provisions of our Acceptable Use Policy, below.

        You are responsible for making all arrangements necessary for you to have access to NL Daily. You are also responsible for ensuring that all persons who access NL Daily through your internet connection are aware of these terms, and that they comply with them.

      • Intellectual property rights

        Unless indicated otherwise, we are the owner or the licensee of all intellectual property rights in NL Daily and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

        You may print off one copy, and may download extracts, of any page(s) from NL Daily for your personal reference and you may draw the attention of others within your organisation to material posted on NL Daily.

        You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

        Our status (and that of any identified contributors) as the authors of material on NL Daily must always be acknowledged.

        You must not use any part of the materials on NL Daily for commercial purposes without obtaining a licence to do so from us or our licensors.

        If you print off, copy or download any part of NL Daily in breach of these terms of use, your right to use NL Daily will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

      • Reliance on information posted

        Commentary and other materials posted on NL Daily are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to NL Daily, or by anyone who may be informed of any of its contents.

      • NL Daily changes regularly

        We aim to update NL Daily regularly, and may change the content at any time. If the need arises, we may suspend access to NL Daily, or close it indefinitely. Any of the material on NL Daily may be out of date at any given time, and we are under no obligation to update such material.

      • Our liability

        The material displayed on NL Daily is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

        All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

        Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with NL Daily or in connection with the use, inability to use, or results of the use of NL Daily, any websites linked to it and any materials posted on it, including, without limitation any liability for:

        - loss of income or revenue;
        - loss of business;
        - loss of profits or contracts;
        - loss of anticipated savings;
        - loss of data;
        - loss of goodwill;
        - wasted management or office time; and
        - for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

        This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

      • Information about you and your visits to NL Daily

        We process information about you in accordance with our Privacy Policy. By using NL Daily, you consent to such processing and you warrant that all data provided by you is accurate.

      • Uploading material to NL Daily

        Whenever you make use of a feature that allows you to upload material to NL Daily, or to make contact with other users of NL Daily, you must comply with the content standards set out in our Acceptable Use Policy, below. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

        Any material you upload to NL Daily will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to NL Daily constitutes a violation of their intellectual property rights, or of their right to privacy.

        We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of NL Daily or to your downloading of any material posted on it, or on any website linked to it.

        We have the right to remove any material or posting you make on NL Daily if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

      • Viruses, hacking and other offences

        You must not misuse NL Daily by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to NL Daily, the server on which NL Daily is stored or any server, computer or database connected to NL Daily. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

        By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use NL Daily will cease immediately.

        We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Daily or to your downloading of any material posted on it, or on any website linked to it.

      • Linking to NL Daily

        You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

        You must not establish a link from any website that is not owned by you.

        NL Daily must not be framed on any other site, nor may you create a link to any part of NL Daily other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy, below.

        If you wish to make any use of material on NL Daily other than that set out above, please contact Customer Services via our Contact Us page.

      • Links from NL Daily

        Where NL Daily contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

        If you wish to make any use of material on NL Daily other than that set out above, please contact Customer Services via our Contact Us page.

      • Jurisdiction and applicable law

        The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to NL Daily (although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country).

        These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

      • Trade marks

        "New Look" is a registered trademark of New Look Limited. We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on NL Daily and in the material published on it. You may use these rights and the material solely for the purpose of using NL Daily in accordance with these Terms of Use. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on NL Daily in any way except for your own personal, non-commercial use.

      • Variations

        We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on NL Daily.

      • Your concerns

        If you have any concerns about material which appears on NL Daily, please contact us via the contact form on the 'Contact Us' page.

      •  

      • Acceptable use policy


        This acceptable use policy sets out the terms under which you may access NL Daily and the rules (Rules) which apply to all users of, and visitors to, NL Daily. Any submission of material by you to NL Daily means that you accept, and agree to abide by, all the terms and conditions of these Rules.

        The Rules supplement our NL Daily Terms and Conditions and our Privacy Policy, above.

      • Moderation

        Our site is moderated. Every contribution submitted to our site (Contribution) will be checked by us for compliance with our content standards, below (Content Standards) as soon as reasonably practicable after it is published. We will try to publish as many Contributions as we can but we cannot guarantee that all Contributions will be published. We also cannot guarantee how quickly Contributions will be posted on NL Daily as this will depend on other editorial commitments.

        Although NL Daily is moderated, we are under no obligation to you or any other person to oversee, monitor or moderate NL Daily or any other service we provide on NL Daily and we may stop moderating NL Daily at any time. We reserve the right to remove, or to disable access to, any Contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third party rights. We expressly exclude our liability for any loss or damage arising from the use of our site by any person in contravention of these Rules.

      • Use of our site by minors

        The use of NL Daily by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use NL Daily that it is important that they communicate with their children about their safety online. Minors who are using NL Daily should be made aware of the potential risks to them and of their obligation to comply with these Rules when using NL Daily.

        We will do our best to assess any possible risks to minors from third parties when they use NL Daily, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

      • Content standards

        These Content Standards apply to each part of a Contribution as well as to its whole. The Content Standards must be complied with in spirit as well as to the letter. New Look will determine, in its discretion, whether a Contribution breaches the Content Standards.

        A Contribution must:

        - Be accurate (where it states facts).
        - Be genuinely held (where it states opinions).
        - Comply with the law applicable in England and Wales and in any country from which it is posted.
        - Be relevant.

        A Contribution must not:

        - Be defamatory of any person.
        - Be obscene, offensive, hateful or inflammatory.
        - Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
        - Disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual.
        - Infringe any copyright, database right or trade mark of any other person.
        - Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
        - Be in contempt of court.
        - Be likely to harass, upset, embarrass, alarm or annoy any other person.
        - Impersonate any person, or misrepresent your identity or affiliation with any person.
        - Give the impression that the Contribution emanates from New Look if this is not the case.
        - Advocate, promote, incite any third party to commit, or assist any unlawful or criminal act.
        - Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
        - Contain any advertising or promote any services or web links to other sites.

      • Copyright

        By submitting a Contribution to NL Daily, you agree to grant New Look a non-exclusive licence to use that Contribution. Although you/the legal owner will still own the copyright in your Contribution, New Look will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Contribution. This licence will be free of charge, perpetual and capable of sub-licence. New Look may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

        Please also note that, in accordance with the Content Standards above, you must ensure that your Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your Contribution to NL Daily, you are warranting that you have the right to grant New Look the non-exclusive copyright licence described above.

        If you are not in a position to grant such a licence to New Look, please do not submit the Contribution to NL Daily.

      • Breach of these Rules

        When we consider that a breach of the Content Standards has occurred, we may at our discretion take such action as we deem appropriate. Failure to comply with these Rules constitutes a material breach of the terms of use on which you are permitted to use NL Daily, and may result in our taking all or any of the following actions:

        - Immediate, temporary or permanent withdrawal of your right to use NL Daily.
        - Immediate, temporary or permanent removal of any Contribution already posted on NL Daily.
        - Issue of a warning to you.
        - Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
        - Further legal action against you.
        - Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

        We exclude our liability for all action we may take in response to breaches of these Rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

      • Complaints

        If you wish to complain about any Contribution posted on NL Daily, please Contact Us.

        We will then review the Contribution and decide whether it complies with our Content Standards above. We will deal with any Contribution which, in our opinion, violates our Content Standards as described above (see section "Breach of these Rules"). Where possible, we will inform you of the outcome of our review within a reasonable time of receiving your complaint.

      • Changes to these Rules

        We may revise these Rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

        Thank you for visiting NL Daily.

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