This is New Look
Student offer
Find out more
e-receipts

  • e-receipts

    • What is an e-receipt?

      An e-receipt contains all the same information as a paper receipt but is emailed to you rather than printed out in store. You can use it the same way you’d use a paper receipt.

      Close
    • How do I get my e-receipt?

      Your e-receipt will be sent automatically to the email address you gave in store. If it doesn’t come through you’ll need to contact the customer call centre on 0344 4996690.

      Close
    • Can I get a refund with an e-receipt?

      Yes. Simply show your e-receipt in store (on your device or a printed copy) and we’ll process your refund as normal.

      Close
    • Can I request an email gift receipt receipt?

      Unfortunately we can’t email gift receipts, but we can still print one for you as normal.

      Close
    • I haven’t been offered an e-receipt, how can I get one?

      We’re in the process of introducing e-receipts across the UK, so they might not be available in your area yet. If you aren’t offered one, please ask and the store assistant will let you know when they’re planning to offer them in that store.

      Close
    • I wish I’d given a different email address, can I change it next time I get an e-receipt?

      Yes. Next time you buy something in one of our trial stores you’ll be asked if you’d like an e-receipt. The store assistant will confirm your email address, so just tell them where you’d like your e-receipt to be sent and they’ll update your information.

      Close
    • My email address is wrong, how do I change it?

      Please call customer services on 0344 4996690 and they’ll change it for you.

      Close

Ask us your question

For immediate answers, click on the “chat help” option below.

These services are available 8am-11pm Mon-Sat, 10am-10pm Sun (UK times) and longer during peak periods. On Twitter and Facebook, we can only answer to their account holders
* indicates a required field

Sometimes we can sort things over the phone, if you are happy for us to give you a call please include a contact phone number

Email subject *
  • We reply here
  • Please note we are unable to tell you which stores items are available in
 
Discover MoreDiscover moreServices overview
NEW Look Store CardGet a New Look Store CardConvenient instant fashion