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Collection & Delivery


We will keep you updated via email on the progress of your order.

For Collect + track your order using the link in your order confirmation email or via your New Look Account

You will receive an email when your order is ready to collect. You have 10 days to collect your item.

You have 10 days to collect your item.

Your parcel will be returned to the warehouse after 10 days,  a refund will be automatically issued.

Opening times will vary depending on the collection point.

All details will be available at checkout. 

You will receive further details when your parcel is ready for you to collect.

Take ID with you which matches the name on the order. You’ll also need to take your collection email or text. 

Yes.  Please make sure they have a copy of your order confirmation email and these details: your name, your postcode, your email address and phone number.

You can’t change your collection options once an order is placed.  This includes choosing to use our delivery service instead.


Delivery Pass