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YOUR DELIVERY, COLLECTION & RETURN OPTIONS

Our thresholds for free delivery do not apply to sale Items. However you can still get free standard Click and Collect to your local store.



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HOME DELIVERY OPTIONS DELIVERED BY CUT OFF DELIVERY TIMES COST MORE INFO
Next Day UK DPD PRECISE Order by 7pm Delivered between 8am - 8pm

Preferred 1 hour time slots are available between 11am-5pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent the day before so you can select your preferred 1 hour time slot
    (Available between 11am - 5pm)
  • Option to send delivery to a parcel shop/leave with a neighbour/change date
  • Live tracking available with follow my parcel
Next Day Evening DHL Parcels UK (Formerly UKMail) Order by Midnight Delivered between 6pm - 10pm
7 days a week
£7.99

FREE on orders containing full price items totalling £100 or over
  • SMS will be sent confirming delivery
Nominated Day UK DPD Precise Order up to 7 days in advance

Delivered between 8am - 8pm

Preferred 1 hour time slots are available between 11am-5pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent the day before so you can select your preferred 1 hour time slot
    (Available between 11am - 5pm)
  • Option to send delivery to a parcel shop/leave with a neighbour/change date
  • Live tracking available with follow my parcel
Next Day & Nominated Day - Northern Ireland Nightline Order by Midday Order up to 7 days in advance
Deliveries Mon - Fri between 8am - 6pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent confirming delivery including a 2 hour delivery window
  • Tracking and order updates available
  • Option to change delivery if required
Nominated Evening DHL Parcels UK (Formerly UKMail)   Delivered between 6pm - 10pm
7 days a week
£7.99

FREE on orders containing full price items totalling £100 or over
  • SMS will be sent confirming delivery
Sunday DPD Precise Order by 7pm Saturday Delivered between 9am - 5pm

Preferred 1 hour time slots are available between 11am - 5pm
£5.99

FREE with delivery pass or on orders containing full price items totalling £100 or over
  • Email & SMS will be sent the day before so you can select your preferred 1 hour time slot
    (Available between 11am - 5pm)
  • Option to send delivery to a parcel shop/leave with a neighbour/change date
  • Live tracking available with follow my parcel
Standard Royal Mail   2 - 4 working days £3.99

FREE with delivery pass
  • Delivery dates will be shown at checkout
  • Email & SMS will be sent confirming delivery
BFPO Royal Mail   5 - 10 working days £3.99

FREE with delivery pass
  • Delivery dates will be shown at checkout
  • Email & SMS will be sent confirming delivery
Channel Islands Royal Mail   3 - 5 working days £3.99

FREE with delivery pass
  • Delivery dates will be shown at checkout
  • Email & SMS will be sent confirming delivery
COLLECTION OPTIONS DELIVERED BY CUT OFF DELIVERY TIMES COST MORE INFO
Standard Click & Collect - New Look Stores New Look   3 - 5 working days FREE on all orders over £19.99
  • Delivery dates will be shown at checkout for each store
  • Only available when you spend £19.99 or over
Next Day Click & Collect - New Look Stores New Look Order by 6pm Available to collect after 2pm next day
Deliveries Mon - Sat
£2.99
FREE with delivery pass or on orders containing full price items totalling £45 or over
  • Delivery dates will be shown at checkout for participating stores
Collect+ Collect+   1-3 working days £3.99
FREE with delivery pass or on orders containing full price items totalling £50 or over
  • Delivery to 5,800 local convenient stores
  • Open 7 days a week
  • Email & SMS will be sent confirming when order is ready for collection*
Doddle (Next Day) Doddle Order by 10pm Available to collect after 4pm next day
Deliveries Mon - Sat
£3.99
FREE with delivery pass or on orders containing full price items totalling £50 or over
  • Email & SMS will be sent confirming when order is ready for collection*
RETURN OPTIONS       COST MORE INFO
New Look Stores       FREE
  • Return to UK stores within 28 days* from the receipt of goods
Collect+       FREE
  • Visit www.collectplus.co.uk/newlook to download your returns label & find your most convenient store
  • You can also track your parcel once you've sent it back using the link above
  • Items to be returned within 28 days* from receipt of goods
Doddle       FREE
  • Drop off your parcel at any of our 260 Doddle stores, including Morrisons
  • No need to print any labels
  • Visit www.doddle.com/locations to find your most convenient store
  • You can also track your parcel once you’ve sent it back using the link above
  • Items to be returned within 28 days* from the receipt of goods
By Post       FREE
  • Visit www.royalmail.com to download your returns label and to find your nearest Post Office
  • Don’t have a Printer? Don’t worry, 1200 Royal Mail depots have printing facilities. Visit www.royalmail.com/labelstogo for more info
  • Items to be returned within 28 days* from receipt of goods
  • Please remember to get a proof of postage receipt

If you are returning an item due to a quality issue, please see the section ‘My purchase has become faulty, What do I do?'