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Terms & Conditions

This section, (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website www.newlook.com (our site) and the terms of use on which you may make use of our social media site www.daily.newlook.com (NL Daily).Please read these terms and conditions carefully before using either of our sites or ordering any Products.

BLACK FRIDAY TERMS & CONDITIONS

1. This offer entitles you to a saving of 25% off full price items, multi-buy promotions, permanently reduced items, concessions and limited ranges when spent in a single transaction.

2. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards, or used towards payment of any outstanding balance on a New Look Store Card. This offer also excludes delivery charges (where applicable) and cannot be used in conjunction with other discounts such as student and staff discount.

3. This offer can be redeemed in any participating New Look stores within the UK & ROI between Thursday 23rd November 2017 – Monday 27th November 2017.

4. Selected n store products will have the 25% off applied to the ticket already. A further 25% discount will not apply to these items.

5. No cash or any other alternative will be given.

6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.

7. The return value of the item’s purchased using this voucher shall be the applicable return value under New Look’s return policy less the discount obtained.

8. Your statutory rights as a consumer are not affected.

9. PROMOTER: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered number 1618428.

Terms of Sale

Download a pdf version of these Terms of Sale. 

These terms of sale are valid for all orders placed with New Look Retailers Limited, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, Great Britain on www.newlook.com.

Changing our terms of sale

All possible amendments will be made public on this site. These terms of sale were last updated on 14th November 2017. 

Tracking your order

Log into your Account, select Order History and click on the relevant ‘View Order’ link. All delivery options are fully trackable for the UK. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

Unfortunately we do not currently offer tracking for International standard orders. Express Delivery for Ireland, France and Germany is fully trackable. Click on the ‘Track My Order’ link on the homepage and input your tracking number to follow your parcels journey to you. The courier will provide you with an email and text message with delivery details.

Information about us

www.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our Value Added Tax number is GB 429214460.

Ordering

After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract.

Availability

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account.

Ordering errors

You are able to make changes to your order up to the point at which you click on the Place Order button in checkout. 

Prices

Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

Payment


We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by New Look store card, New Look gift cards, New Look eGift cards and PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.
 
Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.
 
We will not charge your credit, debit or store card until we dispatch your order. Any order placed using PayPal, a New Look gift card or New Look eGift card will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account, New Look gift card or New Look eGift card (as applicable).
 
Please note that items bought via PayPal can only be refunded using gift vouchers if they are returned to a store. Items returned by post will be refunded to your PayPal account. Please keep your New Look gift card / New Look eGift card safe. We will only refund to the same New Look gift card or New Look eGift card you used for payment.

Delivery Pass T&Cs 

1. The New Look Delivery Pass costs £19.99 and is valid for a period of 12 months.

2. The Delivery Pass is only available to those currently residing in the UK and for deliveries and collections to a UK address.

3. Once you subscribe to the Delivery Pass you are free to use our Next Day UK, Nominated Day UK, Next Day & Nominated Day – Northern Ireland, Standard, Sunday, BFPO and Channel Islands delivery options available on our website, including click and collect, at no extra cost. Evening Deliveries and Same Day Deliveries are not included in the Delivery Pass.

4. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com.

5. In order to subscribe to the Delivery Pass you must have a valid New Look account and be logged in to create the subscription.

6. You can order using the Delivery Pass as often as you like and there is no minimum spend.

7. To purchase the Delivery Pass just add it to your bag while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the delivery service will be charged on the same order.

8. The Delivery Pass, and any other additional items purchased at the same time, cannot be bought in conjunction with any other offer or discount.

9. The Delivery Pass will not automatically renew. New Look will contact you before your renewal is due to make you aware of the upcoming expiry.

10. Provided you have not made any additional purchases using the Delivery Pass you are entitled, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your subscription up to 14 days after your first payment is taken or after your subscription is renewed. To cancel your subscription using this right please contact our Customer Service team.

11. Once your second order has been shipped to you using the Delivery Pass you cannot cancel your subscription.

12. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.

13. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.

14. The Delivery Pass can only be used for personal use and should not be used for any business purposes.

15. A full list of our delivery and collection options can be viewed here, along with the delivery timescales.

16. We will always aim to get your order to you in line with the promised delivery timescales. However in times of high demand we reserve the right to change your delivery to a different option. We’ll let you know if we do this.

17. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible.

18. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion but no refund will be given to any customer who has breached these terms and conditions or has taken part in illegal or fraudulent activity relating to the Delivery Pass service.

New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered number 1618428.

Promotions & Discounts T&Cs

The promo code I’ve entered is not working!

Spaces: While using a promo code on the bag page, please make sure there is no space at the end or beginning of the promo code on the Enter Promo Code box.

Do not Copy and Paste: Always type the promo code manually.

Do not use promo code on a sale items: Promo codes are only valid on full-priced items.

Single Use Coupon Codes: Some offers, such as ‘10% off’ can only be used once. It may be that this promo code has already been used.

How do I use a promotional code?

At checkout, manually type the promotional code in the ‘Enter a Promo Code or Student ID’. You can find this box just underneath the list of items in your bag.

Once you have entered the code, click ‘apply’ and continue to checkout.

• Promotions and discounts are not valid in conjunction with any other offer. This includes student discount, staff discount, sale and multi-buy offers eg. 2 for £12.00.

• Only one code can be used per order.

• Only apply the code once you are ready to check out otherwise it might expire.

• Codes must be typed in the Promotion Code Box exactly as written. Do not ‘Copy and Paste’.

• Make sure there are no spaces at the beginning or end of the code.

• Codes cannot be used to purchase gift vouchers. 

• Promotions and discounts are not valid on non-New Look items unless specifically stated.

How can I get a promo code?

Receive 20% off when you sign up to our marketing emails.

*Terms and conditions apply

Does New Look accept student discount?

Yes. 

To claim your discount in store, present your valid student card at the till when you are paying.

To claim your discount online, you can either: 

• Enter your 16 digit NUS card number in the Promo box

• Register via your My account page

• Register with Unidays

Terms and Conditions

What is a Blue Light Card discount?

In order to claim an Emergency Services Discount you will need to first register for a Blue Light Card via their website www.bluelightcard.co.uk.

To claim in store you need to present your valid Blue Light card at the till point.

To claim your 10% Blue Light discount online you will need to:

Log into your account at www.bluelightcard.co.uk.

Navigate to the New Look Discount section and generate a Promotional Code

Enter this promotional code into the box marked ‘Enter a Promo Code or Student ID’ and click apply

•       Checkout and pay for your items.

Is there a discount for Defence Forces?

Yes. To claim a Defence Force Discount you will need to first register with the Defence Discount Service via their website www.defencediscountservice.co.uk

To claim in store you only need to present your valid Defence Discount Service membership card at the till point.

 To claim your 10% Defence Force Discount online you will need to:

• Log into your account at www.defencediscountservice.co.uk or access your account with the Defence Discount Service mobile app

• Navigate to the New Look Discount section and generate a Promotional Code

• Enter this promotional code into the box marked ‘Enter a Promo Code or Student ID’ and click apply

• Checkout and pay for your items. 

What is a percentage or money off discount?

The discount entitles you to a saving of the amount & currency/percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.

The discount is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion.

The discount cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions). 

The discount cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.

No cash or any other alternative will be given.

Any physical discount vouchers must be handed to a member of staff at time of purchase. Photocopied, damaged, defaced or expired vouchers will not be accepted.

The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained.

This offer may be amended or withdrawn at any time at the Promoter's discretion.

Your statutory rights as a consumer are not affected.

Can I get money off when I spend a certain amount?

The offer entitles you to a saving of the amount & currency stated in the promotion when you spend (at least) the minimum amount required on qualifying items in a single transaction at New Look, during the dates specified.

Unless stated otherwise, the offer is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).

The discount is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion/on the voucher.

The discount cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).

The discount cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.

No cash or any other alternative will be given and the discount can only be redeemed once.

Any physical discount vouchers must be handed to a member of staff at time of purchase. Photocopied, damaged, defaced or expired vouchers will not be accepted.

The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained.

This offer may be amended or withdrawn at any time at the Promoter's discretion.

Your statutory rights as a consumer are not affected.

What is a BOGOF (or buy 2 and get the 3rd free/at a reduced price)?

The offer entitles you to buy one get one free, or get the (lowest priced) item stated in the promotion for free/the reduced price when you buy (at least) the minimum number of qualifying items in a single transaction at New Look, during the dates specified. Unless stated otherwise, the discount is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).

The offer is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion.

The offer cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).

The offer cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.

No cash or any other alternative will be given.

Full and partial refunds can be obtained under this promotion by returning the qualifying items, together with the free item and your proof of purchase. We cannot process refunds without these. The free item cannot be refunded for money or credit, and can only be exchanged if faulty. Exchange must be for another similar item of equal value or less.

This offer may be amended or withdrawn at any time at the Promoter's discretion.

Your statutory rights as a consumer are not affected.

What are multi-buy promotions?

Multi-buy promotions apply to those items specifically listed, which are subject to change and availability. Prices exclude postage and packing. If you do not purchase enough items to qualify for the discount; the items will be charged at their normal price (for example, if the multi-buy promotion is 'buy 3 x £5 t-shirts for £12' and you purchase 2 t-shirts you will be charged £10). Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under New Look's return policy less the percentage discount obtained. Proof of purchase is required. Your statutory rights as a consumer are not affected. Registered number 1618428.

General Terms & Conditions

Gift cards and eGift cards

Gift cards and eGift cards can be purchased online at http://www.newlook.com/uk/info/giftcard. This site is operated and managed by The Voucher Market Limited, trading as WeGift (‘TVM’). TVM’s registered office is Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. Company number: 09281949 and VAT registration number is: 253 058 810.

If you purchase gift cards or eGift cards through TVM you accept their terms and conditions which are as follows:

DEFINED WORDS: In these terms and conditions a capitalised word has a particular meaning. This paragraph explains the meaning of some of those capitalised words by showing the relevant words in brackets after their meaning. Other meanings are explained in other paragraphs in the same way. These terms and conditions (“Terms”) relate to the supply of any of the products (“Products”) and/or services (“Services”) listed on this website at http://www.newlook.com/uk/info/giftcard (“Website”). Any reference in these Terms to “we”, “us” or “our” is a reference to TVM and any reference to “you” or “your” is a reference to any user of the Website and, where relevant, the recipient of any Product or Service from the Website (“Recipient”).

THESE TERMS ARE BINDING: Please read these Terms carefully and make sure that you understand them before using the Website including to use any Services and/or order any Products. If you do not understand any of these Terms you can ask us to explain them further using the email address given below. Your use of the Website indicates your unconditional agreement that you accept and agree to be bound by the Terms in effect at the time of usage. We may alter all or any part of these Terms (including the Products and Services which are available from the Website) at any time. If you register with the Website we will notify you by email if these Terms change. If you do not register with the Website you will need to check the 'last updated' information at the top of these Terms to confirm if they have changed since you last read them. If you do not accept the Terms, you should not use the Website. You should review these Terms regularly as your continued use of the Website means you accept the Terms as modified. Please understand that if you refuse to accept the Terms, you will not be able to order any Products from the Website.

These Terms were last updated on: 1st March 2017 

You should print a copy of these Terms for future reference.

Gift cards and eGift cards - General

1. The Products available via the Website may include the following as well as others: 

i.   physical gift cards ("Gift Cards"); and 

ii.  digital gift cards (“eGifts”). 

2. The Services available via the Website may include the following as well as others: 

i. the customisation of eGifts with interactive wrapping paper, pictures and videos ("Digital Wrapping"). 

3. Gift Cards and eGifts shall in each case be treated as cash. 

4. The sale of New Look Gift Cards and eGifts made via the Website ("Website Sales") are managed by TVM. 

5. Gift Cards and eGifts purchased via Website Sales can be purchased in £Sterling with a minimum value of £1 and a maximum value of £250. 

6. Payment for Gift Cards and eGifts can be made via VISA or MasterCard, debit or credit card. 

7. Each transaction is subject to fraud checks and TVM reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.

Ordering from us

8. To purchase a Gift Card, add the Gift Card to your basket. When your order has been processed and we have taken payment, you will receive and email (within 24 hours from the time of purchase during normal business hours from Monday to Friday) with confirmation of your purchase. Your Gift Card will be delivered based on your Delivery Type selection (see clause 26 and 27, “Despatch of Orders”). TVM and New Look accept no responsibility for the customer inputting the incorrect delivery address to which the Gift Card should be delivered. 

9. To purchase an eGift, add the eGift to your basket. When your order has been processed and we have taken payment, you or the Recipient of your order will receive an email (within 24 hours from the time of purchase during normal business hours from Monday to Friday) containing a link to the purchased eGift. TVM and New Look accept no responsibility for the customer inputting the incorrect email address to which the eGift should be delivered. 

10. If you are sending an e-Gift to yourself to print at home, the email Recipient will receive an email containing a link to the purchased eGift. Once the Recipient has received the email with the link to the eGift you will receive a PDF attachment. This PDF is your eGift. 

11. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Neither TVM nor New Look has any liability for lost, stolen or damaged Gift Cards once risk has passed to the customer at time of delivery. 

12. If you do not have enough funds on your Gift Card or eGift to cover the total cost of your order (including delivery), you can split payment between your Gift Card or eGift respectively and another payment method. If you do have enough funds on your Gift Card or eGift to cover the total cost of your order, split payment will not apply. 

13. If you use an eGift as split payment for a purchase (part eGift, part debit/credit card or cash) and you subsequently return the purchase, the eGift will be refunded first and the remaining balance will be refunded to the other method of payment originally used. 

14. Once your payment has been received the following cancellation and refund policies apply under the following circumstances: 

i. full refunds are offered for faulty or damaged Gift Cards; 

ii. if a Gift Card is yet to be despatched, a full refund will be offered; 

iii. if a Gift Card has been despatched and still has the full balance on the Gift Card, a refund will be offered minus any delivery charges of the gift card; 

iv. If an eGift has been delivered and still has the full balance on the eGift, a full refund will be offered; 

v. if a Gift Card has been despatched and part/all of the balance has been used, no refund will be offered; or 

vi. if an eGift has been delivered and part/all of the balance has been used, no refund will be offered. 

15. Any request for refunds can be made by contacting New Look customer services on 0344 499 6690.

16. The Gift Card or eGift will be valid for 24 months from the date of order. Any balance remaining will be deducted to nil and forfeited. 

17. TVM is not directly linked to New Look or any New Look company and TVM cannot take responsibility for products and services offered by New Look or New Look companies. In addition, New Look shall not be responsible for services offered by TVM and its associated companies. 

18. The collection and management of your credit card data and personal information which is collected, processed and managed is solely used to authorise payment and is not held by TVM or New Look. Any personal data collected will be processed in accordance with the Data Protection Act 1998. 

19. Gift Card and/or eGift quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately to New Look Customer Service by calling 0344 499 6690. Neither TVM nor New Look can be held responsible for any shortage or loss of any Gift Cards not notified to TVM within seven working days of delivery or the specified delivery date in respect of lost cards. 

20. Payment is taken at the time of purchase of the Gift Card. Cleared payment is required prior to the despatch of orders. Your credit/debit card statement will read "The Voucher Market Ltd”. TVM cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure. 

21. Breach of these terms and conditions by you will entitle TVM and/or New Look to seek the appropriate legal remedy available for injunction, damages or otherwise. 

22. Whilst the contents of the gift card website are checked for accuracy, TVM cannot be held responsible for omissions or errors or any statements made on the site. Nor is TVM responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment. 

23. The images on the website including trademarks can only be used with the permission of New Look. 

24. Register your eGift at https://giftcards.newlook.com/ to protect the card against loss or theft. Neither TVM nor New Look are able to replace eGifts if damaged, lost, intercepted or stolen. 

25. Gift Cards and eGifts can be redeemed in UK stores and online using the 16-digit number and 4-digit pin number. Customers must print the eGift to redeem the eGift in store.

Dispatch of orders

26. Gift Cards ordered through Website Sales will be sent to the delivery address stated on the individual order. Deliveries will be made using First Class post, Registered Signed For or Special Delivery via Royal Mail, as specified on the order. Orders sent by Registered and Special Delivery will require a signature on arrival. 

27. Gift Cards will normally be despatched within three working days unless a later delivery date is specified. During busy periods, despatch can take up to 7 working days. Orders sent by Special Delivery will be delivered before 1pm the next working day. Orders must be placed and paid for by 2pm to qualify for Special Delivery. Where possible TVM will try to meet all delivery requirements but neither TVM nor New Look shall be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. A Loss in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.

Digital wrapping

28. You may not use this Service for any illegal activities. 

29. If you violate these rules, we may remove the offending content or block any future use of the Service.

30. Rights we grant you 

i. We grant you a personal, UK, royalty-free, non-assignable, non-exclusive, revocable and non-sublicensable licence to access and use the Service. This licence is for the sole purpose of letting you use and enjoy the Service for the purpose of sending a personal eGift. 

ii. You may not copy, modify, distribute, sell or lease any part of our Service, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission to do so. 

31. Rights you grant us 

i. Our Service lets you create, upload, post, send, receive and store content. When you do that, you retain whatever ownership rights in that content you had to begin with. But you grant us a licence to use that content. 

ii. For all Services you grant TVM and our affiliates a worldwide, royalty-free, sublicensable and transferable license to host, store, use, display, reproduce, modify, adapt, edit, publish and distribute that content. This licence is for the limited purpose of operating, developing, providing, promoting and improving the Services and researching and developing new ones. 

iii. Though we’re not required to do so, we may access, review, screen and delete your content at any time and for any reason, including if we think your content violates these Terms. However, you alone remain responsible for the content you create, upload, post, send or store through the Service. 

iv. The Services may contain advertisements. In consideration for TVM letting you access and use the Services, you agree that we, our affiliates and our third-party partners may place advertising on the Services. Because the Services contain content that you and other users provide us, advertising may sometimes appear near your content. 

32. The content of others 

i. As the Recipient of an eGift, much of the content on our Services is produced by users, publishers and other third parties. Whether that content is posted publicly or sent privately, the content is the sole responsibility of the person or organisation that submitted it. Although TVM reserves the right to review or remove all content that appears on the Services, we do not necessarily review all of it. 

So we can't – and don't – take responsibility for any content that others provide through the Services. 

ii. Through these Terms, we make clear that we don't want the Services to be put to bad use. But because we don't review all content, we cannot guarantee that content on the Services will always conform to our Terms.

Conduct & Safety

33. We try hard to keep our Services a safe place for all users. But we can’t guarantee it. That’s where you come in. By using the Services, you agree that: 

i. you will not use the Services for any purpose that is illegal or prohibited in these Terms; 

ii. you will not use any robot, spider, crawler, scraper or other automated means or interface to access the Services or extract other users' information; 

iii. you will not use or develop any third-party applications that interact with the Services or other users’ content or information without our written consent; 

iv. you will not use the Services in a way that could interfere with, disrupt, affect negatively or inhibit other users from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of the Services; 

v. you will not post content that contains pornography, graphic violence, threats, hate speech or incitements to violence; 

vi. you will not upload viruses or other malicious code or otherwise compromise the security of the Services; 

vii. you will not attempt to circumvent any content-filtering techniques we employ or attempt to access areas or features of the Services that you are not authorised to access; 

viii. you will not probe, scan or test the vulnerability of our Services or any system or network; 

ix. you will not encourage or promote any activity that violates these Terms. 

34. By accepting an eGift, the Recipient is deemed to have agreed and assumed the rights and obligations of these Terms.

Privacy

35. Your privacy matters to us. You can learn how we handle your information when you use our Services by reading our privacy policy. We encourage you to give the Privacy Policy a careful look, because by using our Services, you agree that TVM can collect, use and share your information consistent with that policy. 

36. Respecting other people’s rights TVM respects the rights of others. And so should you. You therefore may not use the Services in a manner that: 

i. violates or infringes someone else’s rights of publicity, privacy, copyright, trademark or other intellectual-property right; 

ii. bullies, harasses or intimidates; 

iii. defames; 

iv. spams or solicits our users. 

37. You must also respect TVM’s rights. These Terms do not grant you any right to: 

i. use branding, logos, designs, photographs, videos or any other materials used in our Services; 

ii. copy, archive, download, upload, distribute, syndicate, broadcast, perform, display, make available or otherwise use any portion of the Services or the content on the Services except as set forth in these Terms; 

iii. use the Services, any tools provided by the Services or any content on the Services for any commercial purposes without our consent. 

38. In short: you may not use the Services or the content on the Services in ways that are not authorised by these Terms. Nor may you help anyone else to do so.

Copyright

39. TVM honours the requirements set out in the Copyright, Designs and Patents Act 1988. We therefore take reasonable steps to expeditiously remove from our Services any infringing material that we become aware of. And if TVM becomes aware that one of its users has repeatedly infringed copyrights, we will take reasonable steps within our power to terminate the user’s account. 

40. We make it easy for you to report suspected copyright infringement. If you believe that anything on the Services infringes a copyright that you own or control, please contact newlookgiftcards@wegift.io.

Third party services

41. If you use a service, feature or functionality that is operated by a third party and made available through our Services (including Services we offer jointly with the third party), each party’s terms will govern the respective party’s relationship with you. TVM is not responsible or liable for a third party’s terms or actions taken under the third party’s terms.

Modifying the services & Termination

42. We’re relentlessly improving our Services and creating new ones all the time. This means that we may add or remove features, products or functionalities and we may also suspend or stop the Services altogether. We may take any of these actions at any time and, when we do, we may not provide you with any notice beforehand. 

43. TVM may also terminate these Terms with you at any time, for any reason, and without advance notice. This means that we may stop providing you with any Services, or impose new or additional limits on your ability to use our Services. 

44. Regardless of who terminates these Terms, both you and TVM continue to be bound by clauses 5, 7, 11, 17-23 and 25 of the Terms.

Disclaimer

45. We try to keep the Services up and running and free of annoyances, but we make no promises that we will succeed. 

46. The Products and Services are provided “as is” and “as available” and to the extent permitted by law without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In addition, while TVM attempts to provide a good user experience, we do not represent or warrant that: 

i. the services will always be secure, error-free or timely; 

ii. the services will always function without delays, disruptions or imperfections; or 

iii. that any content, user content or information you obtain on or through the services will be timely or accurate. 

47. TVM takes no responsibility and assumes no liability for any content that you, another user or a third party creates, uploads, posts, sends, receives or stores on or through our services. you understand and agree that you may be exposed to content that might be offensive, illegal, misleading or otherwise inappropriate, none of which TVM will be responsible for.

Limitation of liability

48. We use reasonable care and skill to provide our Products and/or Services in accordance with our specifications but: 

i. the Products and/or Services are provided "as is"; 

ii. we cannot and do not guarantee that the Products and/or Services will meet your requirements. 

49. We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms. 

50. Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order. 

51. We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise: 

i. for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption; 

ii. any loss or corruption of data; 

iii. any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising. 

52. Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law. 

53. We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control. 

54. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your access and use of the Website, Gift Card or eGifts, 

55. In no event will TVM’s aggregate liability for all claims relating to our Services exceed the greater of £100 or the amount you paid TVM if any, in the last 12 months. 

56. The provisions of this section shall survive the termination or expiry of these Terms.

Entire agreement

57. These Terms set out the basis of our contract. To protect your own interests please read the Terms carefully before ordering. If you are uncertain as to your rights under them or you want any explanation about them please contact us for clarification.

Governing law & jurisdiction

58. The Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Severability

59. If any paragraph or sub-paragraph of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other paragraphs and sub-paragraphs of these Terms shall not be affected and they shall remain in full force and effect.

Third party rights

60. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Miscellaneous

61. All other communications should be provided to New Look Customer Service on: 

Tel: 0344 499 6690 

Email: newlookgiftcards@wegift.io

Disclaimer

45. We try to keep the Services up and running and free of annoyances, but we make no promises that we will succeed. 

46. The Products and Services are provided “as is” and “as available” and to the extent permitted by law without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In addition, while TVM attempts to provide a good user experience, we do not represent or warrant that: 

i. the services will always be secure, error-free or timely; 

ii. the services will always function without delays, disruptions or imperfections; or 

iii. that any content, user content or information you obtain on or through the services will be timely or accurate. 

47. TVM takes no responsibility and assumes no liability for any content that you, another user or a third party creates, uploads, posts, sends, receives or stores on or through our services. you understand and agree that you may be exposed to content that might be offensive, illegal, misleading or otherwise inappropriate, none of which TVM will be responsible for.

Limitation of liability

48. We use reasonable care and skill to provide our Products and/or Services in accordance with our specifications but: 

i. the Products and/or Services are provided "as is"; 

ii. we cannot and do not guarantee that the Products and/or Services will meet your requirements. 

49. We shall have no obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise, save as expressly provided in these Terms. 

50. Nothing in these Terms excludes or restricts our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence, nor our contractual obligations in respect of products we agree to supply following our acceptance of your order. 

51. We, our agents, directors, officers, shareholders, employees and subcontractors will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise: 

i. for any loss of revenue, data, business, anticipated savings, profits, opportunity, goodwill or reputation, or for any business interruption; 

ii. any loss or corruption of data; 

iii. any loss or damage which does not directly result from (or which exceeds that which was caused as a direct result of) our breach of this Agreement, howsoever caused or arising. 

52. Except as expressly stated elsewhere in these Terms, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by law. 

53. We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control. 

54. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms by you, your access and use of the Website, Gift Card or eGifts, 

55. In no event will TVM’s aggregate liability for all claims relating to our Services exceed the greater of £100 or the amount you paid TVM if any, in the last 12 months. 

56. The provisions of this section shall survive the termination or expiry of these Terms.

Entire agreement

57. These Terms set out the basis of our contract. To protect your own interests please read the Terms carefully before ordering. If you are uncertain as to your rights under them or you want any explanation about them please contact us for clarification.

Governing law & jurisdiction

58. The Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Severability

59. If any paragraph or sub-paragraph of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other paragraphs and sub-paragraphs of these Terms shall not be affected and they shall remain in full force and effect.

Third party rights

60. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Miscellaneous

61. All other communications should be provided to New Look Customer Service on: 

Tel: 0344 499 6690 

Email: newlookgiftcards@wegift.io

General Terms and Conditions - Other

WEEE compliance

The UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allows you to recycle your old electrical products, free of charge.

In the UK, Government estimates show that we throw away over two million tonnes of electrical waste each year, mostly into landfill. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.

New Look have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distribution Take Back Scheme (DTS).

To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.

Read our guide to recycling electrical and electronic products here.

Your information

We will process personal information about you in accordance with our Privacy Policy.

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. 

This does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look. employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised New Look employee.

Our right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

Changes to our Terms of Sale

Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated on 14th November 2017.

Contact us

If you have any questions please contact us.

Privacy of Children on Our Website

Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.

In order to contract with New Look you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. New Look retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be New Look or may in some cases be a third party. Where a contract is made with a third party New Look is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Delivery, Collection, and Returns

Delivery

Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer. 

When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

UK Delivery & Collection Options

Home Delivery Options Delivered By  Cut Off Delivery Times Cost
Next Day
UK
DPD Precise Order by 7pm
Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm.
 

£5.99


Free over £100 

Free with Delivery Pass

 

Next Day Evening

UK Mail Order by Midnight
Delivered between 6pm - 10pm
7 days a week

£7.99

Free over £100 

Free with Delivery Pass

Nominated Day UK

DPD Precise Order by 7pm Delivery times between 8am to 8pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm.

£5.99

Free over £100

Free with Delivery Pass

Next Day & Nominated Day - Northern Ireland

Nightline Order by Midday Delivery times Mon-Fri between 8 am and 6 pm

£5.99

Free over £100

Free with Delivery Pass

Nominated Evening

UK Mail   Delivered between 6pm - 10pm 7 days a week

£7.99

Free over £100

Free with Delivery Pass

Sunday

DPD Precise 3pm on Saturday Delivery times between 9am to 5pm. DPD will send an Email/SMS the day before delivery so you can select your preferred 1 hour time slot. Preferred 1 hour time slots are available between 11am and 5pm.

£5.99

Free over £100

Free with Delivery Pass

Standard

Royal Mail   2 - 4 working days

£3.99

Free over £50

Free with Delivery Pass

BFPO

Royal Mail   5 - 10 working days

£3.99

Free over £50 

Free with Delivery Pass

Channel Islands

Royal Mail   3 - 5  working days

£3.99

Free over £50

Free with Delivery Pass

Collection Options Delivered by Cut off Delivery Times Cost
Standard Click & Collect - New Look Stores New Look   3 - 5 working days

Free over £19.99


Free with Delivery Pass

Collect+

CollectPlus   1 - 3 working days

£3.99

Free over £50

Free with Delivery Pass

Doddle (Next Day)

Doddle Order by 8 pm Available to collect after 2pm next day Deliveries Mon - Sat

£3.99

FREE over £50

Free with Delivery Pass

Next Day Click & Collect - New Look Stores

New Look Order by 6 pm Available to collect after 2pm next day Deliveries Mon - Sat

£2.99

FREE over £45

Free with Delivery Pass

 

DELIVERY - MORE INFO

All UK deliveries are fully trackable.

Next Day UK

Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot 

Tracking and order updates available 

Option to change delivery if required 

During busy periods deliveries may be made up to 9pm

Next Day Evening

SMS will be sent confirming delivery

Nominated Day UK

Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot 

Tracking and order updates available 

Option to change delivery if required 

During busy periods deliveries may be made up to 9pm

Next Day & Nominated Day - Northern Ireland

Email & SMS will be sent confirming delivery including a 1-hour delivery window 

Tracking and order updates available 

Option to change delivery if required 

During busy periods deliveries may be made up to 9pm

Nominated Evening

SMS will be sent confirming delivery

Sunday

Email/SMS will be sent the day before delivery so you can select your preferred 1 hour time slot 

Tracking and order updates available 

Option to change delivery if required 

During busy periods deliveries may be made up to 9pm

Standard

Delivery dates will be shown at checkout 

Email & SMS will be sent confirming delivery date*

BFPO

Delivery dates will be shown at checkout 

Email & SMS will be sent confirming delivery date*

Channel Islands

Delivery dates will be shown at checkout 

Email & SMS will be sent confirming delivery date*

Sale & Busy Periods

To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.

International Delivery

We now deliver to over 125 countries around the world.

We offer FREE STANDARD WORLDWIDE delivery on orders over £55

We offer FREE EXPRESS DELIVERY in selected countries * Minimum Thresholds Apply.

Click here to see your delivery options by country.

Deliveries outside of the UK

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for non-UK deliveries, some of our products may not be available for delivery to certain destinations outside of the UK. We reserve the right to define what can and cannot be delivered to destinations outside of the UK. 

Collection

Standard Click & Collect - New Look Stores

Delivery dates will be shown at checkout for each store 
Only available when you spend £19.99 or over

Collect+

Delivery to 5,800 local convenient stores 
Open 7 days a week 
Email & SMS will be sent confirming when order is ready for collection*

Doddle (Next Day)

Email & SMS will be sent confirming when order is ready for collection*

Next Day Click & Collect - New Look Stores

Delivery dates will be show at checkout for participating stores

Returns

Your Return Options

Return Option Cost More Info

New Look Stores
In working days (Mon - Fri)

FREE Return to UK Stores within 28 days from the receipt of goods

Collect+
In working days (Mon - Fri)

FREE Attach the free returns label provided on your despatch note Visit www.collectplus.co.uk/NewLook to find your nearest store You can also track your parcel once you've sent it back using the link above Items to be returned within 28 days from receipt of goods

Doddle
In working days (Mon - Fri)

FREE Drop off your parcel at any Doddle store No need to print any labels Visit www.doddle.com/locations to find your most convenient store You can also track your parcel once you've sent it back using the link above Items to be returned within 28 days from receipt of goods

By Post
In working days (Mon - Fri)

At your own cost Items to be returned within 28 days from receipt of goods Please remember to get a proof of postage receipt

Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to destinations outside the UK may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

If you don’t have an account, you can enter a delivery address once you have chosen the products you want to buy from us. If you have an account, you can save your delivery address in the My Account section. You can amend your delivery address at any time during checkout, until you click the Place Order button. 

To ensure your order arrives when you expect, we may make changes to delivery options during Sales, or busy periods. The options that are available will be made clear during checkout.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for worldwide deliveries, some of our products may not be available for delivery to certain destinations. We reserve the right to define what can and cannot be delivered to destinations. Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to worldwide destinations may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

Legal Right to cancel

If you are a consumer as per § 13 BGB you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes. 

Download the pdf for your legal right to cancel here

Instructions on your right to cancel

You have the legal right to cancel your order within fourteen days, without giving a reason. 

This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/ has received the goods.

In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post, fax or E-Mail) and let us know about your decision to cancel this contract. You may use the enclosed template for this purpose; however it is not legally required.  

In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end. 

Consequences of the cancellation

If you have cancelled this contract, we are obliged to refund your payment, including delivery costs, within fourteen days starting with the day we received your cancellation notice (with the exception of additional costs, as a result of your decision to choose a different delivery option other than the cheapest standard delivery offered by us). In order to refund your money, we will use the same transaction that you chose in order to pay, unless we specifically agreed on an alternative refund method. We won’t charge an extra fee for the refund under any circumstances. We can deny the refund until we have either received the products or proof that you have sent them, depending on the earlier point of time.

You need to send back the products immediately within fourteen days starting from the date you have informed us about the cancellation of the contract, to us or New Look Retailers Limited, Ore Close, Lymedale Business Park, Newcastle Under Lyme, Staffordshire, ST5 9QD, United Kingdom. The deadline is met, if you post the goods before the expiry of the period of fourteen days. 

Cancellation right exceptions

The right to cancel does not include the delivery of sealed goods, which on the grounds relating to protection of health, are not suitable for being returned when they have been opened by the consumer. These include for example piercings, beach wear, hair extensions, beauty products, hygiene products and parfums. 

New Looks returns policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy within 28 days. These 28 days are regardless of your legal right to cancel within fourteen days. New Look shops worldwide are not able to refund or exchange products. Customers can return their products by post only.
You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that insures you for the value of the products you are returning and you should keep proof of postage. We will refund the full price you paid for the products, using the same method you used to pay for them. No exchanges can be made through our warehouse (this is because we cannot guarantee stock levels due to expected high turnover of styles).

Reasonable care

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:

  • You can open the packaging to look at and try on the products as you would in our stores.
  • You must not try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
  • Shoes shouldn’t be worn outside and no scuffing should appear on the sole.
  • Hygiene strips must not be removed from any products (for example, swimwear).
  • Tags should not be removed from products.
  • The original packaging should be retained and returned.

If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. For health and hygiene reasons all briefs and pierced jewellery are non-refundable and cannot be returned. Our returns policy does not affect your statutory rights in respect of defective products.

Risk and title

The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

Warranty

We will take responsibility for defects in the goods as per statutory provision, in particular §§ 434 ff. BGB. 

Liablitity

Our liability for defects in the goods is as follows: 

Our liability in cases of intent and gross negligence is unrestricted. 

We are only liable for defects that were not of intent or gross negligence if a duty has been violated, which was of special significance for the contractual purpose (cardinal obligation). In this case our liability is limited to foreseeable damage typical of the contract.

The liability for loss of life, bodily injury or damage to the health of a person on account of assuming a guarantee remains unaffected by the foregoing limitation of liability. 

Your information

We will process personal information about you in accordance with our Privacy Policy.

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
This does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look employees), or acts of local or central governments  or other competent authorities. This does not affect your statutory rights.

Entire agreement

These Terms & Conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the contract, unless agreed by us in writing and signed by an authorised New Look employee.

Our right to vary these Terms & Conditions


We have the right to revise and amend these Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time that you order products from us.

Law and jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These Terms & Conditions do not affect your legal statutory rights.

Online dispute resolution 

The European Commission provides a platform for online extrajudicial dispute settlement under:https://webgate.ec.europa.eu/odr/

Privacy of children on our website

Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.

In order to enter into a contract with New Look, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. New Look retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be New Look or may in some cases be a third party. Where a contract is made with a third party New Look is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Terms of Website Use

This section tells you about the terms and conditions (‘Terms of Use’) on which you may use our website www.newlook.com (‘our site’), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Purchasing products through our site

The purchase of products through our site is governed by our Terms of Sale.

Your personal information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration. We process personal information about you in accordance with our Privacy Policy

Password and account security

To access your stored data on our site, you will need to input your account and password details (sign in details). You are responsible for maintaining the confidentially of your sign in details and any activities that occur under your account. If you have any concerns about your sign in details or think they have been misused, you should contact us  straight away to let us know and we can deactivate your account immediately.

Third party services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Liability

Our liability for products which you may purchase through our site is subject to our Terms of Sale
We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

Intellectual property

‘New Look’ is a registered trademark of New Look Limited.
We are the owner or the licensee of all trademarks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Acceptable use

Certain areas of our site may enable you to enter some content of your own, such as the 'email a friend' facility. In such cases, the content must not:

  • Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
  • Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use are held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At newlook.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us.  

Law and Jurisdiction

Our website, any content contained herein and these Terms of Use are governed by, and construed in, accordance with English Law. Any dispute between us regarding this website or arising out of, or in connection with, these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to our Terms of Use

Any changes we may make to our Terms of Use in the future will be posted on this page. These Terms of Use were last updated on August 2016.

Security, Privacy and Cookies


Read our Security Policy 
Read our Privacy Policy 
Read our Cookies Policy

 

NL DAILY

Terms of website use

This section (together with our Terms and Conditions and any other documents referred to in it) tells you the terms of use on which you may make use of our website www.daily.newlook.com, whether as a guest or a registered user (NL Daily). Please read these terms of use carefully before you start to use this site. By using NL Daily, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using NL Daily.

Information about us

www.daily.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 01618428. Our Value Added Tax number is GB 429214460.

We may obtain information about your use of our site to help us develop and improve it further.

Accessing NL Daily

Access to NL Daily is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on NL Daily without notice (see below). We will not be liable if for any reason NL Daily is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of NL Daily, or our entire NL Daily site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using NL Daily, you must comply with the provisions of our Acceptable Use Policy, below.

You are responsible for making all arrangements necessary for you to have access to NL Daily. You are also responsible for ensuring that all persons who access NL Daily through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

Unless indicated otherwise, we are the owner or the licensee of all intellectual property rights in NL Daily and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from NL Daily for your personal reference and you may draw the attention of others within your organisation to material posted on NL Daily.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on NL Daily must always be acknowledged.

You must not use any part of the materials on NL Daily for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of NL Daily in breach of these terms of use, your right to use NL Daily will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
 
Commentary and other materials posted on NL Daily are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to NL Daily, or by anyone who may be informed of any of its contents.
 
NL Daily changes regularly
 
We aim to update NL Daily regularly, and may change the content at any time. If the need arises, we may suspend access to NL Daily, or close it indefinitely. Any of the material on NL Daily may be out of date at any given time, and we are under no obligation to update such material.
 
Our liability
 
The material displayed on NL Daily is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
 
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
 
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with NL Daily or in connection with the use, inability to use, or results of the use of NL Daily, any websites linked to it and any materials posted on it, including, without limitation any liability for:
 
- loss of income or revenue; 
- loss of business; 
- loss of profits or contracts; 
- loss of anticipated savings; 
- loss of data; 
- loss of goodwill; 
- wasted management or office time; and 
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
 
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
 
Information about you and your visits to NL Daily
 
We process information about you in accordance with our Privacy Policy. By using NL Daily, you consent to such processing and you warrant that all data provided by you is accurate.
 
Uploading material to NL Daily
 
Whenever you make use of a feature that allows you to upload material to NL Daily, or to make contact with other users of NL Daily, you must comply with the content standards set out in our Acceptable Use Policy, below. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
 
Any material you upload to NL Daily will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to NL Daily constitutes a violation of their intellectual property rights, or of their right to privacy.
 
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of NL Daily or to your downloading of any material posted on it, or on any website linked to it.
 
We have the right to remove any material or posting you make on NL Daily if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
 
Viruses, hacking and other offences
 
You must not misuse NL Daily by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to NL Daily, the server on which NL Daily is stored or any server, computer or database connected to NL Daily. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
 
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use NL Daily will cease immediately.
 
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Daily or to your downloading of any material posted on it, or on any website linked to it.
 
Linking to NL Daily
 
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
 
You must not establish a link from any website that is not owned by you.
 
NL Daily must not be framed on any other site, nor may you create a link to any part of NL Daily other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy, below.
 
If you wish to make any use of material on NL Daily other than that set out above, please contact Customer Services via our Contact Us page.
 
Links from NL Daily
 
Where NL Daily contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
 
If you wish to make any use of material on NL Daily other than that set out above, please contact Customer Services via our Contact Us page.
 
Jurisdiction and applicable law
 
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to NL Daily (although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country).
 
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks
 
"New Look" is a registered trademark of New Look Limited. We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on NL Daily and in the material published on it. You may use these rights and the material solely for the purpose of using NL Daily in accordance with these Terms of Use. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on NL Daily in any way except for your own personal, non-commercial use.
 
Variations
 
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on NL Daily.
 
Your concerns
 
If you have any concerns about material which appears on NL Daily, please contact us via the contact form on the 'Contact Us' page.
 
Acceptable use policy
 
This acceptable use policy sets out the terms under which you may access NL Daily and the rules (Rules) which apply to all users of, and visitors to, NL Daily. Any submission of material by you to NL Daily means that you accept, and agree to abide by, all the terms and conditions of these Rules.
 
The Rules supplement our NL Daily Terms and Conditions and our Privacy Policy, above.
 
Moderation
 
Our site is moderated. Every contribution submitted to our site (Contribution) will be checked by us for compliance with our content standards, below (Content Standards) as soon as reasonably practicable after it is published. We will try to publish as many Contributions as we can but we cannot guarantee that all Contributions will be published. We also cannot guarantee how quickly Contributions will be posted on NL Daily as this will depend on other editorial commitments.
 
Although NL Daily is moderated, we are under no obligation to you or any other person to oversee, monitor or moderate NL Daily or any other service we provide on NL Daily and we may stop moderating NL Daily at any time. We reserve the right to remove, or to disable access to, any Contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third party rights. We expressly exclude our liability for any loss or damage arising from the use of our site by any person in contravention of these Rules.
 
Use of our site by minors
 
The use of NL Daily by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use NL Daily that it is important that they communicate with their children about their safety online. Minors who are using NL Daily should be made aware of the potential risks to them and of their obligation to comply with these Rules when using NL Daily.
 
We will do our best to assess any possible risks to minors from third parties when they use NL Daily, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.
 
Content standards
 
These Content Standards apply to each part of a Contribution as well as to its whole. The Content Standards must be complied with in spirit as well as to the letter. New Look will determine, in its discretion, whether a Contribution breaches the Content Standards.
 
A Contribution must:
 
- Be accurate (where it states facts). 
- Be genuinely held (where it states opinions). 
- Comply with the law applicable in England and Wales and in any country from which it is posted. 
- Be relevant.
 
A Contribution must not:
 
- Be defamatory of any person. 
- Be obscene, offensive, hateful or inflammatory. 
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. 
- Disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual. 
- Infringe any copyright, database right or trade mark of any other person. 
- Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence. 
- Be in contempt of court. 
- Be likely to harass, upset, embarrass, alarm or annoy any other person. 
- Impersonate any person, or misrepresent your identity or affiliation with any person. 
- Give the impression that the Contribution emanates from New Look if this is not the case. 
- Advocate, promote, incite any third party to commit, or assist any unlawful or criminal act. 
- Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism. 
- Contain any advertising or promote any services or web links to other sites.
 
Copyright
 
By submitting a Contribution to NL Daily, you agree to grant New Look a non-exclusive licence to use that Contribution. Although you/the legal owner will still own the copyright in your Contribution, New Look will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Contribution. This licence will be free of charge, perpetual and capable of sub-licence. New Look may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
 
Please also note that, in accordance with the Content Standards above, you must ensure that your Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your Contribution to NL Daily, you are warranting that you have the right to grant New Look the non-exclusive copyright licence described above.
 
If you are not in a position to grant such a licence to New Look, please do not submit the Contribution to NL Daily.
 
Breach of these Rules
 
When we consider that a breach of the Content Standards has occurred, we may at our discretion take such action as we deem appropriate. Failure to comply with these Rules constitutes a material breach of the terms of use on which you are permitted to use NL Daily, and may result in our taking all or any of the following actions:
 
- Immediate, temporary or permanent withdrawal of your right to use NL Daily. 
- Immediate, temporary or permanent removal of any Contribution already posted on NL Daily. 
- Issue of a warning to you. 
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. 
- Further legal action against you. 
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
 
We exclude our liability for all action we may take in response to breaches of these Rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.
 
Complaints
 
If you wish to complain about any Contribution posted on NL Daily, please Contact Us.
 
We will then review the Contribution and decide whether it complies with our Content Standards above. We will deal with any Contribution which, in our opinion, violates our Content Standards as described above (see section "Breach of these Rules"). Where possible, we will inform you of the outcome of our review within a reasonable time of receiving your complaint.
 
Changes to these Rules
 
We may revise these Rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
 
Thank you for visiting NL Daily.