Our website upgrade: FAQs

As part of our website upgrade we’ve moved Newlook.com onto a new hosting platform. At the same time we’ve given the look of our site a makeover too, so you might notice that things look a little different. 

 

Moving our website means we’ve moved your account too. It’s nothing to worry about – your account is still secure and you can still shop online with us as normal.

 

We don’t anticipate any major problems, but there’s a small possibility that any changes you have made to your account over the last few weeks may not have been saved. 

 

This will only apply to a very small amount of our customers, but if you think this has happened to you, please read these FAQs as you’ll be able to quickly and easily correct anything that’s wrong.

 

If you’re still having problems or have questions, then please contact us and our customer services team will be happy to help you.